topic Re: New Broadband in Broadband & Landline

New Broadband

Emmamarie49 — Sat, 30 Aug 2025 09:41:10 GMT

Hi Everyone

Just moved over from Virgin due to price increase and shocking internet around the house only to find that trying to get internet upstairs in the back bedroom is hit and miss. As with most smart TVs they connect to the WiFi and keeps saying it's not connected when I can see it is. Signal is only showing 2 bars.

Re: New Broadband

JimM11 — Sat, 30 Aug 2025 09:59:03 GMT

@Emmamarie49 Looks like you may have to go with the smart wireless addon to your package and boost the wi-fi signal further through the home, single hub just cannot get it far enough for you!

Re: New Broadband

Emmamarie49 — Sat, 30 Aug 2025 10:14:33 GMT

Your joking, I could of paid extra with virgin and stayed with them.

Re: New Broadband

XRaySpeX — Sat, 30 Aug 2025 10:51:35 GMT

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: New Broadband

Northerner — Sat, 30 Aug 2025 11:02:20 GMT

Hi @Emmamarie49

Buy your own router.

It is not the service to your house the issue is the hardware. As @JimM11 says EE sells an add-on but in reality in 2025 routers should broadcast better without the need to add additional hardware. The best option is to invest in your own hardware.

Thanks

Re: New Broadband

JimM11 — Sat, 30 Aug 2025 11:20:23 GMT

@Emmamarie49 This may help you!

Broadband and WiFi speed | Broadband Help | EE