topic Re: £300 switch from sky tv & broadband to ee in Broadband & Landline

£300 switch from sky tv & broadband to ee

segsbury33 — Mon, 25 Aug 2025 10:43:56 GMT

As part of the offer of up to £300 switch to ee, I've been able to receive early charges for broadband. But now trying for costs of tv package costs from sky, I'm being told its only for broadband switch , is this true ?

Re: £300 switch from sky tv & broadband to ee

Northerner — Mon, 25 Aug 2025 11:35:15 GMT

Hi @segsbury33

Yes read here: https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

Thanks

Re: £300 switch from sky tv & broadband to ee

JimM11 — Mon, 25 Aug 2025 16:45:25 GMT

@segsbury33 Did you do the Broadband and TV from Sky to Broadband and TV from EE at the same time and o complete package swap, if not then it will be a broadband only deal! Even though sky insist on a 1 Month cancellation it has to be a one stop shop!

Re: £300 switch from sky tv & broadband to ee

segsbury33 — Tue, 26 Aug 2025 10:06:03 GMT

TV & broadband from sky to EE.....

I'm being told only covers broadband switching costs, not tv

Re: £300 switch from sky tv & broadband to ee

JimM11 — Tue, 26 Aug 2025 11:00:33 GMT

@segsbury33 Well the table above show's what, so unless EE have changed then you either stand and fight your corner, or cancel the EE TV package and stay with Sky!

Re: £300 switch from sky tv & broadband to ee

segsbury33 — Tue, 26 Aug 2025 11:39:09 GMT

I now have to contact the shop , they can’t help me online!

Re: £300 switch from sky tv & broadband to ee

JimM11 — Tue, 26 Aug 2025 11:54:09 GMT

@segsbury33 Did you buy and order from the shop!

Re: £300 switch from sky tv & broadband to ee

segsbury33 — Tue, 26 Aug 2025 12:14:04 GMT

Yes, I did….have contacted the shop & now they are telling me doesn’t cover tv. Now logging a formal complaint for miss selling. Am now waiting for shop to reply back to me!

Re: £300 switch from sky tv & broadband to ee

JimM11 — Tue, 26 Aug 2025 12:24:01 GMT

@segsbury33 Buying from the shop is WAY different than buying as an online package, YOUR issue is with the shop and the sales team, they will have a EE/BT Manager for the store and a Area manager that is the route you need to go now!

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:31:36 GMT

Hi did you resolve this problem? I am experiencing similar issues trying to get the money back from EE.

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:33:54 GMT

Please explain how your charges were covered by EE. I am finding a problem with them holding up their end of the bargain asking for all kinds of paperwork that sky will not provide.

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:35:46 GMT

I also feel like I’ve been miss sold. I am writing letter to Obundsman

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:37:23 GMT

I am having the same issue. I feel like EE are trying to make things difficult in order to not pay the switching fee. Have you resolved this issue yet?

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:40:10 GMT

I have had the exact same problem as you. EE are trying to get out of paying the termination charges by making things difficult. I feel like I have been miss sold as was promised that this would be taken care of at time of switching and was my ONLY reason for switching to EE!

Have you resolved this issue yet?

Re: £300 switch from sky tv & broadband to ee

Joannawhittaker — Thu, 28 Aug 2025 19:43:20 GMT

Hello

I am having same issue with EE. Did you write to Obundsman? Did you get the issue resolved?

Re: £300 switch from sky tv & broadband to ee

JimM11 — Thu, 28 Aug 2025 19:49:15 GMT

@Joannawhittaker Up to you but the ombudsman will take no notice you should though go fully EE complaints!

Make a Complaint | Contact Us | EE

Re: £300 switch from sky tv & broadband to ee

Nat1235 — Fri, 29 Aug 2025 05:15:29 GMT

Hi

I tried several times and they refused to pay. My local.shop is useless, great service getting you to sign up and then hopeless after. I've taken the hit and learnt the lesson. I'll be waiting till the final month before switching services again. Probably just keep the mobile phone with them and as soon as the contract appears to run out leave for broadband and tv packages elsewhere.

Sent from Outlook for Android<>

Re: £300 switch from sky tv & broadband to ee

JimM11 — Fri, 29 Aug 2025 07:24:37 GMT

@Nat1235 You will also have to consider if any mobile discount's are all packaged together with all your services, one gone all will be gone!

Re: £300 switch from sky tv & broadband to ee

JimM11 — Fri, 29 Aug 2025 07:32:42 GMT

@Joannawhittaker Have you paid all the money due to the other provider for the charges that were applied when you changed over, that is your responsibility to do that. the EE will scrutinise the bill to see exactly the overcharge that was required to be paid and once worked out and IF they agree then refund is applied as a credit back to your account! This all takes time as they are NOT in the job of giving there cost's away willy nilly!

Re: £300 switch from sky tv & broadband to ee

Leanne_T — Fri, 29 Aug 2025 09:23:42 GMT

Hi there @Joannawhittaker

Thanks for coming to the community.

Our Switching Credit page has details on what is covered and what you need to provide to the team. If you're eligible and have provided all required documents, you can open a complaint on the Make a Complaint page and one of the team will get in touch.

Leanne.