topic Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2 in Broadband & Landline

EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

Monaco24 — Wed, 01 May 2024 18:47:55 GMT

Our BT broadband contract came to an end so we've moved fully to EE now and been sent out an EE Smart Hub Plus to replace our BT Smart Hub 2. There seems to be a considerable reduction in range with the new EE box and an unstable or poor wifi connection in parts of the house that were fine with the BT box. All in all it feels like a downgrade, has anyone else had similar issues with the EE boxes?

I'm tempted just to send it back and stick with the older BT box but not sure if that will cause any issues down the line..

Thanks

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Wed, 01 May 2024 19:14:19 GMT

@Monaco24 There does appear to be a complaint regarding the EE hub to the BT hub from people like yourself moving from BT to EE, if BT are not requesting that you send there old hub back, then you can keep it and use it on the EE service, EE only support there equipment, but the BT hub works in both services, the main problem is did you make the move or did BT push you to EE, then the issue is if they request the hub be returned your choice is to comply or not, then take the charge that BT will apply for you not returning there equipment. I don't have a BT super hub2 but from what i see it's a pretty good hub... hope this answer helps.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

Monaco24 — Wed, 01 May 2024 19:32:28 GMT

@JimM11 thanks for the quick response. EE actually moved us over when my wife renewed her mobile contract as our BT contract was due to end within a month. Sounds like it isn't just a case of us getting a dodgy box then if there have been other complaints, we had the same issue with Sky BB which is the whole reason we switched to BT in the first place so I think sticking with the proven BT box is probably a good shout.

We've had return labels for the BT hub and also an EE addressed label for an EE tv box we requested to return, the return address on both is the same so hopefully they won't care if its new or the old hub we send back to them but I'll give them a call to clarify anyway rather than risk a fine!

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Wed, 01 May 2024 19:39:36 GMT

@Monaco24 Good shout, i would certainly call them, but the question is who, You have found the BT box to be better, stronger signal etc, EE will get there with it's router but it's not there now. Keep us posted how you get on.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

Monaco24 — Wed, 01 May 2024 19:43:14 GMT

Yeah no worries I will update the post once I've had a response from EE / BT in case anyone else is in the same boat

thanks very much

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

-SRB- — Wed, 01 May 2024 22:21:07 GMT

I kept my BT Hub, you should be able to return the EE one and keep the one "that works" - just ask one of the MODs on here for help.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Fri, 24 May 2024 15:26:50 GMT

Thanks for your comments. After a long wait to get the groundwork completed here in a rural setting (which I had to sort out myself and pay for) I finally got full fibre broadband this week with a Smart Hub Plus taking over from my old BT2. The speed up to about 20 feet from the new hub has gone from 35-500mBPS but the range is disappointing and I have had to use 3 extenders with Ethernet to get WiFi upstairs and through the house with speeds about 60-70. The range isn’t any better than BT2.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Fri, 24 May 2024 15:29:00 GMT

The fast speeds with the EE hub are not matched by its range. No way is it 30 metres as they advertise

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Fri, 24 May 2024 16:13:10 GMT

@JSACollins Are you using Ethernet backhaul on all your extenders, and are they also from EE, very surprised at the speed's you are having with that arrangement. 30 Meters is pushing it for any wi-fi router.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

kste1 — Fri, 24 May 2024 22:26:05 GMT

I'm having the same issue, better WiFi range on the BT hub.

EE are running trials with their new hub but it's not open to any new participants.

Hopefully we can get the new hub when they roll it out.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Sat, 25 May 2024 06:13:10 GMT

@kste1 Are you a EE customer using the BT hub?

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

kste1 — Sat, 25 May 2024 10:36:13 GMT

No, I'm unfortunately using the EE Hub.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Sat, 25 May 2024 10:45:36 GMT

@kste1 If there is anything specific that the forum can possibly help you with post it, do not pin your hopes on a ISP supplied router that is going into trials, the EEsuperhub+ has been there for a while, and it all takes time to get it right.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Sun, 26 May 2024 10:27:27 GMT

Hi Jim thanks. The new EE smart hub was installed in my kitchen/family area at my request because it’s fairly central in our house and next to our wall mounted smart TV. My speed in this new area has gone up now from 35 to 600 with the new full fibre. When I move my phone/iPad way 20 ft from the hub speeds fall to about 60. I have installed 5 smart hub extenders (the white EE type) with Ethernet on each and that is giving me speed of 60 with 3 bars on devices, except for one in the bedroom which is only giving 5?

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Sun, 26 May 2024 10:30:23 GMT

Hi again - why do you think my range from the hub is quite short and is there anything I can do to improve the strength apart from extenders . Do the black circular BT extenders work with the smart hub plus? I never had to Ethernet link them with my old BT2. I would value your opinions

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Sun, 26 May 2024 10:30:47 GMT

I agree

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Sun, 26 May 2024 10:40:27 GMT

@JSACollins If you have the New EE Smarthub+ router, then it is reported that the Black BT Round circular booster's DO NOT WORK with this router. It has its own NEW complete mesh system. If you still have the old BT hub then you should put it back on and re-establish the network. The BT2 hub is actually very good, you may not be gaining anything with the new EE router.

Will watch out for your reply.

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JimM11 — Sun, 26 May 2024 11:23:11 GMT

@JSACollins Re reading your post, can you post what the led's are colour wise on the Router and on all of your new EE smart wi-fi extender's. does your smart wi-fi look like this first link below. 2nd link is about the setup.

Smart WiFi | Home WiFi Booster | EE

Setting up Smart WiFi | Broadband Help | EE

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Sun, 26 May 2024 11:28:56 GMT

Hi Jim - in answer to your question- yes the new EE extenders look like the one on the link. I am getting a solid blue on the lights on front but the speed is still lower than the hub area. Unfortunately, EE requested me to send the old BT2 hub back which I have done. I wouldn’t want to tamper with the new hub in case I caused a severe problem. I’m very happy with the speeds in the kitchen but disappointing with the speeds elsewhere- any further advice appreciated

Re: EE Smart Hub Plus poor range and connection strengh compared to BT Smart Hub 2

JSACollins — Sun, 26 May 2024 11:31:58 GMT

This is the colour of the light on my main hub- is that OK? It’s certainly working up to 7 metres