topic Re: Connection Speed on 1.6gbps in Broadband & Landline

Connection Speed on 1.6gbps

RobbieBark — Tue, 26 Aug 2025 15:31:46 GMT

Just got EE broadband activated today moving from Zen. On Zen was getting the full 1.6gbps but now Ive moved to EE Im getting 1.03gbps - below the 1.3gbps speed guarantee... Initially I was getting below 1gbps but realised the Ethernet EE supplies is Cat 5e so technically not able to handle over 1gbps and once changed to an Ethernet cable I have from an Eero it went above... but cant seem to figure out the speed drop...

Re: Connection Speed on 1.6gbps

RobbieBark — Tue, 26 Aug 2025 15:32:56 GMT

To add, the App to manage the broadband is terrible, cant pause devices or setup the scheduled pause or anything.

Re: Connection Speed on 1.6gbps

JimM11 — Tue, 26 Aug 2025 17:55:09 GMT

@RobbieBark A short Cat5e patch cable will well exceed the 1GB/s speed, so you can forget about the cable hanging the speed up!

Re: Connection Speed on 1.6gbps

bobpullen — Tue, 26 Aug 2025 18:34:00 GMT

@RobbieBark - how are you measuring the speed? Is it using the speed test from within the app? If not, what does that tell you? It’s useful as it tests the speed to you hub, removing anything local from the equation.

Re: Connection Speed on 1.6gbps

RobbieBark — Tue, 26 Aug 2025 19:51:36 GMT

Yeah, it’s the speed test on the app

Re: Connection Speed on 1.6gbps

RobbieBark — Tue, 26 Aug 2025 19:57:07 GMT

Re: Connection Speed on 1.6gbps

JimM11 — Tue, 26 Aug 2025 20:46:20 GMT

@RobbieBark You maybe just best let the EE Router and the Account tie up all Gel together for a couple off day's and see how it settles itself in. Throwing the kitchen sink at it Router wise and EE wise is just not a good thing. After a couple day's you will be able to see better how it reacts on the system for speed's and stability!

Re: Connection Speed on 1.6gbps

bobpullen — Wed, 27 Aug 2025 08:13:13 GMT

@RobbieBark - If you log into the Hub Manager at http://192.168.1.254 and navigate to 'Status' (you'll need to enter the Hub admin password), what does the 'WAN link speed' report?

Re: Connection Speed on 1.6gbps

RobbieBark — Wed, 27 Aug 2025 08:22:05 GMT

This is what it’s showing:

Re: Connection Speed on 1.6gbps

JimM11 — Wed, 27 Aug 2025 11:15:50 GMT

@RobbieBark You are nearly there, at least Speed has synced and only sight FW update now to the latest that can happen anytime overnight.

FW: r2.64.7-R-1303938-PROD-1 and the gui is at App version 2.34.2. 07/02/2025

Re: Connection Speed on 1.6gbps

bobpullen — Wed, 27 Aug 2025 13:44:14 GMT

@RobbieBark - thanks, that confirms that the Ethernet negotiation rate between hub and ONT is all fine and dandy. I'd get onto the helpdesk if you haven't already.