topic Re: Faulty power adaptor in Broadband & Landline

Faulty power adaptor

kwakers — Tue, 26 Aug 2025 06:49:30 GMT

So I've now waited 4 days with no Internet no TV and no home phone. All because of a so called faulty power adapter. I do hope the EE tech is correct and it dosent turn out to be a faulty router. I will need some sort of compensation to keep me staying with EE. I've been with EE since before they took over 'orange' I'm a loyal customer I think I can safely say. So I will need to be treated as such. And now it seems you can't actually phone a human directly you have to wait for them to phone you. It seems Things are going backwards.

Re: Faulty power adaptor

JimM11 — Tue, 26 Aug 2025 06:54:01 GMT

@kwakers Why? You can call them anytime you wish when they are open!

Re: Faulty power adaptor

XRaySpeX — Tue, 26 Aug 2025 11:09:23 GMT

Try calling CS on the Freephone no. (Opt 1) in my sig.

Re: Faulty power adaptor

kwakers — Tue, 26 Aug 2025 13:17:27 GMT

Hi I did phone them but things seem to have changed and there was a recorded message asking me to leave a message and they will ring me back because of seems I'm in a queue

Re: Faulty power adaptor

Lodgewoman — Tue, 26 Aug 2025 13:22:47 GMT

Had the same problem, 3 routers later and we are leaving EE now. No viable solution. Going back to BT.

Re: Faulty power adaptor

kwakers — Tue, 26 Aug 2025 13:24:42 GMT

The trouble is EE and BT are one and the same

Re: Faulty power adaptor

XRaySpeX — Tue, 26 Aug 2025 13:26:40 GMT

Not!

Re: Faulty power adaptor

JimM11 — Tue, 26 Aug 2025 13:30:05 GMT

@kwakers About the BT Group of companies!

About BT Group | BT Plc

Re: Faulty power adaptor

Lodgewoman — Tue, 26 Aug 2025 14:10:44 GMT

Yes but at least the BT routers WORK….

Re: Faulty power adaptor

JimM11 — Tue, 26 Aug 2025 14:13:16 GMT

@Lodgewoman They did once upon a time!

Re: Faulty power adaptor

kwakers — Mon, 01 Sep 2025 11:17:52 GMT

Well my new equipment arrived only after an openreach engineer came to my home to check my wires and sockets he asked why our system wasn't up and running so we said we're waiting for a are power adapter. So on behalf of us he phoned EE. And asked why our adapter wasnt delivered. Apparently EE forgot to send the adapter. The openreach engineer told them to send a complete kit with a router which eventually came 3 days later. In all I was internetless TVless and landlineless for about a week. All up and running now woohoo

Re: Faulty power adaptor

JimM11 — Mon, 01 Sep 2025 11:56:06 GMT

@kwakers And if he did not call for you then you would have been waiting patiently no doubt! LH/RH not working!

Re: Faulty power adaptor

kwakers — Mon, 01 Sep 2025 19:09:26 GMT

Yep you've got it in one