topic Re: WiFi connection lost in Broadband & Landline

WiFi connection lost

Anna09876 — Tue, 26 Aug 2025 08:18:30 GMT

I haven't had internet since Thursday of last week. I've tried disconnecting the hub and the cables... The hub lights up green and sometimes bright blue, which means there's internet, but the box with the cables only shows two lights when there should be three. I'm also having trouble connecting to EE by phone... I get a message that I don't have access to any of the numbers EE provides.

Re: WiFi connection lost

JimM11 — Tue, 26 Aug 2025 09:32:39 GMT

@Anna09876 The contact detail.

Re: WiFi connection lost

XRaySpeX — Tue, 26 Aug 2025 11:12:22 GMT

Try calling CS on the Freephone no. (Opt 1) in my sig.

Re: WiFi connection lost

Christopher_G — Thu, 28 Aug 2025 11:36:09 GMT

Hi @Anna09876

Welcome to the community.

Have you managed to get through to our Customer Support team on one of the methods posted above?

Chris