topic Re: How the hell do I speak to a real person? in Broadband & Landline

How the hell do I speak to a real person?

jambo62 — Mon, 25 Aug 2025 13:40:45 GMT

I have received a letter from EE saying someone is trying to take over my broadband and to let them know if this ok. It is NOT ok, but all the contacts that give me are for the damned automated service which has no option for stopping someone taking over your broadband. How the hell am I meant to stop this happening? I was with Orange from the start and the customer service was brilliant, now it is as **bleep** as the worst operators.

Re: How the hell do I speak to a real person?

Schockwave — Mon, 25 Aug 2025 14:01:41 GMT

@jambo62 , you would need to first press the option for broadband and then press option 2 and that should get you through to a guide, who would be able to help you.

Re: How the hell do I speak to a real person?

XRaySpeX — Mon, 25 Aug 2025 15:55:05 GMT

@jambo62 : Try calling CS on the Freephone no. (Opt 1) in my sig.