topic Re: Failed appointments for installation in Broadband & Landline

Failed appointments for installation

Villain68 — Mon, 25 Aug 2025 08:22:09 GMT

Been 3 months waiting on civils to bring fibre cable 30ft from pavement to house! 4 missed appointments!! No obstruction or permissions needed, straight run from pavement to home. The latest contact was 21/8 when I was told all was well for the following day, and not to worry as their contractors would be working all over the the bank holiday weekend!! Do they think we're stupid?

Re: Failed appointments for installation

JimM11 — Mon, 25 Aug 2025 08:46:35 GMT

@Villain68 You really do not want the honest answer to that question!

Re: Failed appointments for installation

Villain68 — Mon, 25 Aug 2025 10:05:53 GMT

🤣🤣 I'm wondering if GIGACLEAR might be worth a call, they are already outside on the pavement?🤔

Re: Failed appointments for installation

tnj — Mon, 25 Aug 2025 11:42:54 GMT

Take a look at Ofcom's compensation rules on missed appointments and late delivery under their automatic compensation scheme which EE have signed up to. Ofcom automatic compensation

Re: Failed appointments for installation

XRaySpeX — Mon, 25 Aug 2025 15:49:37 GMT

What does BT Wholesale Broadband Availability Checker estimate for your phone number? Post the whole table and the line above it, blanking out your phone number. If it doesn't recognise your phone number or you don't have one, use the Address Checker.