topic Slow Wi Fi speeds in Broadband & Landline

Slow Wi Fi speeds

Marg0105 — Sun, 24 Aug 2025 12:07:13 GMT

Hello

I have full fibre 300 to the premises and Wi Fi extenders installed which have been brilliant - until now!

The speed to the house is fine according to my mobile but the speed to my desk-top computer keeps dropping out or being alarmingly slow so that even the EE page doesn't load.

I think the EE Wi Fi extenders may not be working properly but I am unable to manage the system from my PC (I used to be able to do this) . Is there written guidance anywhere on how to check these please? I can't get the whole picture on my mobile app. And currently they can't even show all my devices - when they can, there seems to be some unknown to me and it says the BT Mesh has been off line for months??

Background info: When the system was initially installed in May 25 it took the expert from the complaints department and me 2 hours to set it up correctly. I am reluctant to contact them again but the 'guides' don't seem to have the understanding/knowledge to deal with this. As long as the service to the house is showing OK on their system they consider 'job done'

I welcome any wise advice you may be able to offer . TIA

Re: Slow Wi Fi speeds

Matt_124 — Sun, 24 Aug 2025 12:11:10 GMT

Which Hub and Extenders do you have?

Images of the range of Hubs can be found here if you aren't sure: https://ee.co.uk/help/broadband/manage-use/manage-your-ee-hub

Re: Slow Wi Fi speeds

Marg0105 — Sun, 24 Aug 2025 12:22:46 GMT

Thank you for replying Matt _124.

My router is a Smart Hub Plus.

The extenders are all Smart WiFi SW30A's. Cream, all purchased earlier this year and showing the usual aqua lights.

Re: Slow Wi Fi speeds

XRaySpeX — Sun, 24 Aug 2025 17:09:53 GMT

@Marg0105 wrote:
Hello
I am unable to manage the system from my PC (I used to be able to do this) . Is there written guidance anywhere on how to check these please?

Login to your EE Smart Hub/Router at http://192.168.1.254 with the admin password on the bottom of the slider label on the back of the router.

Re: Slow Wi Fi speeds

Marg0105 — Mon, 25 Aug 2025 12:01:02 GMT

Thank you XRaySpeX

I knew I'd seen the plan clearly on my PC in the past - probably due to your previous advice!

Re: Slow Wi Fi speeds

XRaySpeX — Mon, 25 Aug 2025 15:13:55 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.