topic Re: Broadband Connection keeps going down in Broadband & Landline

Broadband Connection keeps going down

Viv_05 — Sat, 23 Aug 2025 12:36:58 GMT

Hi I keep losing my EE WiFi connection. I have phoned 150 but just cannot get through to talk to them. They keep sending texts saying I will be charged. I am sure it’s a scam because they said I have to pay charges. What do I do when nobody answers the phones. Thank you

Re: Broadband Connection keeps going down

JimM11 — Sat, 23 Aug 2025 12:43:43 GMT

@Viv_05 Are you using 150 from a EE landline or from a EE connected mobile?

Using EE WiFi at Home and Out and About | Mobile Help | EE

Re: Broadband Connection keeps going down

Viv_05 — Sat, 23 Aug 2025 12:41:05 GMT

Re: Broadband Connection keeps going down

XRaySpeX — Sat, 23 Aug 2025 12:41:25 GMT

Are you talking about the public EE WiFI network or do you have your own EE Broadband & router?

Re: Broadband Connection keeps going down

Viv_05 — Sat, 23 Aug 2025 12:55:46 GMT

Hi my EE broadband keeps losing connection and I have phoned EE on 150 and I cannot talk to anyone. I keep getting a text back saying to text them but I will be charged. How do I talk to someone

Re: Broadband Connection keeps going down

JimM11 — Sat, 23 Aug 2025 12:59:49 GMT

@Viv_05 You where replied to on the other post!

Re: Broadband Connection keeps going down

Matt_124 — Sat, 23 Aug 2025 13:41:05 GMT

Texts sent to 66033 (usually by texting HELP to that number) to report a fault with your Home Broadband do not cost anything from an EE Mobile, despite the warning that some in-built messaging apps give when texting a short-code number. This is likely because these types of numbers are often used for competitions etc.

If, as you claim, EE are texting you saying you will be charged for something, attach a screenshot of the message - ensuring you obscure any personal information.

Re: Broadband Connection keeps going down

Viv_05 — Sun, 24 Aug 2025 09:08:01 GMT

I have been having problems with my EE WiFi network connection going down nearly every 15 minutes. I phoned EE yesterday afternoon the man ran tests and said the new plug they sent to me was faulty. He said he will send me out a new plug. Why was I given a faulty plug in the first place and what if my new plug is faulty. Can anyone help me?

Re: Broadband Connection keeps going down

JimM11 — Sun, 24 Aug 2025 09:14:01 GMT

@Viv_05 You where answered on your other post, so go look at that there is nothing different!

Re: Broadband Connection keeps going down

XRaySpeX — Sun, 24 Aug 2025 12:06:20 GMT

@Viv_05 : It probably a faulty power supply if you've got the SH+ router.EE are sending replacement PSUs for the SH+.

See EE Sending out Replacement Power Supplies for its Smart Hub Plus's.