https://community.ee.co.uk/t5/Broadband-Landline/BT-Call-Guardian/m-p/1558478#M126039 <P>I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state their name and press the # key. And round it goes. In other words, no one can actually get through.</P><P>I think the problem arose when I switched from BT to EE.</P><P>Any solutions anyone?</P> Sat, 23 Aug 2025 14:07:15 GMT Patsycola 2025-08-23T14:07:15Z https://community.ee.co.uk/t5/Broadband-Landline/BT-Call-Guardian/m-p/1558478#M126039 <P>I have a BT Call Guardian phone with Call Guardian set up and several numbers stored in my VIP list. Whenever anyone calls, even if they're a VIP, they're asked to state their name and press the # key. After doing that, they're told again to state their name and press the # key. And round it goes. In other words, no one can actually get through.</P><P>I think the problem arose when I switched from BT to EE.</P><P>Any solutions anyone?</P> Sat, 23 Aug 2025 14:07:15 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Call-Guardian/m-p/1558478#M126039 Patsycola 2025-08-23T14:07:15Z https://community.ee.co.uk/t5/Broadband-Landline/BT-Call-Guardian/m-p/1558482#M126043 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4843306">@Patsycola</a>&nbsp;Where currently do you have that phone plugged into, back off the Router or into a DVA remote connection!</P> Sat, 23 Aug 2025 14:20:21 GMT https://community.ee.co.uk/t5/Broadband-Landline/BT-Call-Guardian/m-p/1558482#M126043 JimM11 2025-08-23T14:20:21Z