topic Re: Can I get rid of my EE router? in Broadband & Landline

Can I get rid of my EE router?

wy2k — Fri, 22 Aug 2025 19:37:51 GMT

My EE g.fast broadband service using a smart router ended on 5th August and I've got my final bill and will get a partial refund next week.

However to date I've had no communication or a return bag for the router. ... Can I safely assume they don't want it back and therefore I can throw it away?

Thank you

Re: Can I get rid of my EE router?

XRaySpeX — Fri, 22 Aug 2025 19:46:03 GMT

As your Smart Router is not listed in the link https://ee.co.uk/help/orders/return-and-recycle-ee-product it is yours to keep or dispose of as you will. You could even try to send it back to EE by asking for a return bag by calling 0330 123 1105 if 1 wasn't already enclosed in original box.

Re: Can I get rid of my EE router?

wy2k — Fri, 22 Aug 2025 19:52:34 GMT

Thank you I'll probably just dispose of it next time I go to the waste/recycle centre (or whatever it's called), just wanted to check as didn't want to get rid and then they ask for it back.

Re: Can I get rid of my EE router?

XRaySpeX — Fri, 22 Aug 2025 19:57:43 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.