topic WiFi dropiping out in Broadband & Landline

WiFi dropiping out

peterw22 — Thu, 21 Aug 2025 18:55:38 GMT

Had this fault of WiFi dropping out,blue light stays on router only way to get back online is turn router off and on again,this has been going on since swopping from BT late 2024,had 5 different routers sent out EE engineers came out to check,BT also been out to check beyond a joke now ,Phoned EE again today to be told it will cost me £353 to cancel for something that’s not fit for purpose.Any help would be good.

Re: WiFi dropiping out

XRaySpeX — Thu, 21 Aug 2025 20:18:06 GMT

@peterw22 : What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: WiFi dropiping out

peterw22 — Fri, 22 Aug 2025 08:19:46 GMT

Now got BT smart hub 2 this is the 5th hub also had EE hub,BB package is Fibre 67 All Rounder 55Mbps.

Re: WiFi dropiping out

Leanne_T — Fri, 22 Aug 2025 13:49:46 GMT

Hi there @peterw22

Thanks for coming to the community.

I would suggest getting back in touch with our broadband technical support guides, they can continue the troubleshooting and let you know what the next steps will be to get the WiFi connection looked into.

Leanne.

Re: WiFi dropiping out

peterw22 — Fri, 22 Aug 2025 15:34:52 GMT

Been going on now for over 1 year and got nowhere,been with BT and EE for 50 odd years and this is the way they treat you now cancelled contract and gone elsewhere same deal £40 cheaper

Re: WiFi dropiping out

Leanne_T — Fri, 22 Aug 2025 15:47:19 GMT

Hi @peterw22

I am really sorry you have had this experience and have decided to cancel the contract. If you would like to discuss the connection and account, you can open a complaint using the Make a Complaint form and the team will get this looked into for you.

Leanne.