topic Re: Failure of EE set up a new broadband service in our house. in Broadband & Landline

Failure of EE set up a new broadband service in our house.

Heddonite — Mon, 18 Aug 2025 15:15:12 GMT

Contract to "go live" with new EE broadband contract on August 1st. Hub etc installed. No signal. House checked by EE engineer Aug 4th and fault on line to house detected by him. Still waiting for Openreach engineer to come out and sort it. Apparently can't get a fault reported until the line is active... but can't get line active to show a fault. True Catch 22. I've been on phone to EE for > 9 hours, spoken to >20 call handlers. Their default solution is to set up another account and send out more kit (5 hubs, 5 wifi extenders and 2 hybrid connectors to date). Call handlers have raised complaints on my behalf but all that happens is I get an email saying it has been resolved and I'm still without broadband, wifi calling, ability to stream TV or print documents. No response to email sent to CEO.

Re: Failure of EE set up a new broadband service in our house.

JimM11 — Mon, 18 Aug 2025 15:48:28 GMT

@Heddonite Keep going, EE will eventually run out off gear to send to you!

Re: Failure of EE set up a new broadband service in our house.

Christopher_G — Tue, 19 Aug 2025 13:40:22 GMT

Welcome to the community, @Heddonite

I'm sorry to hear of your experience with this so far. I've sent you a private message to try and get you some help with this.

Could you take a look and get back to me please?

Thanks
Chris