topic Re: Need to pay internet bill in Broadband & Landline

Need to pay internet bill

jimmer1976 — Wed, 21 May 2025 09:24:25 GMT

I have been trying to pay my bill today but the app and the browser page just tell me there's a problem. Please advise

Re: Need to pay internet bill

JimM11 — Wed, 21 May 2025 09:35:35 GMT

@jimmer1976 Call EE CS and do it over the phone!

Re: Need to pay internet bill

Peter_W — Wed, 21 May 2025 11:17:11 GMT

Hey @jimmer1976, welcome to the Community 😊

Have you been able to pay successfully via your account in the past?

This could just be a temporary outage, but if you continue to struggle I'd definitely recommend getting in touch with our team like @JimM11 mentioned.

They can help sort the payment for you, and if needs be help investigate how everything is set up with the online account too.

Peter

Re: Need to pay internet bill

Nikkiwhitewhite — Tue, 19 Aug 2025 03:37:03 GMT

Yeah they were super non flipping helpful

Re: Need to pay internet bill

Leanne_T — Tue, 19 Aug 2025 09:41:23 GMT

Hi there @Nikkiwhitewhite

Thanks for coming to the community.

Can you access the EE app and account online this morning?

You can find ways to pay your bill on our Pay Your Mobile or Broadband Bill page.

Leanne 🙂