topic Re: Return kit bag in Broadband & Landline

Return kit bag

Shaneen77 — Sat, 29 Mar 2025 13:27:39 GMT

Hi I have not received our bag to return our old device. Please can you arrange one to be sent out please .

Shaneen

Re: Return kit bag

Schockwave — Sat, 29 Mar 2025 13:55:09 GMT

Welcome to the community,

We cannot do that from here, this is a public forum and we have no account access and do not know who you are. You will have to ring customer service about this, you also have not said what you want to return.

Re: Return kit bag

XRaySpeX — Sat, 29 Mar 2025 16:59:49 GMT

@Shaneen77 : If it's listed in following link then follow https://ee.co.uk/help/orders/return-and-recycle-ee-product . If you have not received a return bag you may call 0330 123 1105 for 1.

Re: Return kit bag

nellyfrancis182 — Fri, 04 Apr 2025 07:02:26 GMT

I want to return the BT wifi

Re: Return kit bag

Leanne_T — Fri, 04 Apr 2025 09:06:22 GMT

Hi there @nellyfrancis182

Thanks for coming to the community.

You can find details for returning BT equipment in the How to return and recycle your BT equipment for free page.

Leanne 🙂

Re: Return kit bag

Sezi73 — Tue, 22 Apr 2025 21:19:01 GMT

Hello, I forgot to send wi fi disc. Can you send me another label so I can send it to you?

Thank you

Re: Return kit bag

XRaySpeX — Tue, 22 Apr 2025 22:51:34 GMT

@Sezi73 : This user discussion forum does not dish out return labels or bags. If you need 1 you may call 0330 123 1105 for 1.

Re: Return kit bag

addygujjar123 — Tue, 19 Aug 2025 07:28:33 GMT

I want to return my broadband kit and also cancel total contact I need QR code for return give me send return QR code on my phone number or Gmail ************ or ***********

[mod edit: removed personal details from the forum]

Re: Return kit bag

Ali_A — Tue, 19 Aug 2025 07:57:18 GMT

Hi @addygujjar123

If you're looking to cancel your contract, you'll need to give Customer Service team a call.
The team will also arrange a returns bag as part of the cancellation process.
You can find the contact number at Contact us about your broadband and landline.

Ali

Re: Return kit bag

XRaySpeX — Tue, 19 Aug 2025 08:44:33 GMT

@addygujjar123 : To cancel your EE BB & Home Phone either:

If you no longer want any BB at your location, you phone EE on the Freephone no. (Opt 1) in my sig. and give 30 days notice OR
If you want to migrate your BB to another ISP you apply to them directly & they'll take care of everything bar your final EE bill.

Re: Return kit bag

Kayfa13 — Mon, 22 Sep 2025 11:18:09 GMT

Hi do you know how long it took to receive the returns bag.

Re: Return kit bag

Kayfa13 — Mon, 22 Sep 2025 11:18:56 GMT

Hi roughly how long does it take for the returns bag to arrive at your address

Re: Return kit bag

Kayfa13 — Mon, 22 Sep 2025 11:20:01 GMT

Hi roughly how long does it take for a returns bag to arrive at your address.

Re: Return kit bag

Leanne_T — Mon, 22 Sep 2025 14:51:41 GMT

Hi there @Kayfa13

Thanks for coming to the community.

Our Return and recycle your EE Broadband or EE TV products page has details on returning the broadband equipment. If this been sent through the post and you have not received this within 5-7 working days, please get in touch and our broadband guides will be happy to help.

Leanne 🙂

Re: Return kit bag

Sezi73 — Mon, 22 Sep 2025 14:56:33 GMT

It comes to 3-4 days

Re: Return kit bag

antoniobrito — Sun, 17 May 2026 08:00:10 GMT

Send to me a email with the details for me do that ok

Re: Return kit bag

antoniobrito — Sun, 17 May 2026 08:01:19 GMT

I must return the old kit broadcast. Send me a email with the instructions…tks

Re: Return kit bag

JimM11 — Sun, 17 May 2026 08:06:37 GMT

@antoniobrito It's all in the help for what you are requesting, see the link below.

Return and recycle your EE Broadband or EE TV products | Orders And Returns Help | EE