topic Switching and claiming the disconnection fee from Virgin in Broadband & Landline

Switching and claiming the disconnection fee from Virgin

StephenHiley — Mon, 18 Aug 2025 07:41:07 GMT

I agreed to switch as you agreed to refund the disconnection fee. How do I go about getting a refund?

Re: Switching and claiming the disconnection fee from Virgin

Matt_124 — Mon, 18 Aug 2025 08:00:20 GMT

https://ee.co.uk/help/broadband/getting-started/early-cancellation-credit

This will be added as a credit to your EE Broadband Account when it is processed, which you can then ask them to withdraw to your Bank in some instances. It is not intended to offer a cash alternative and is supposed to be a cancellation credit for your EE bills to be taken from, but it can sometimes be done after the credit has been applied if you call Customer Services.

Re: Switching and claiming the disconnection fee from Virgin

XRaySpeX — Mon, 18 Aug 2025 08:03:05 GMT

Not the entire cancellation fee but up to £300.

Re: Switching and claiming the disconnection fee from Virgin

StephenHiley — Mon, 18 Aug 2025 11:12:51 GMT

Thanks but how will they know how much t o add? I have the email from Virgin - do I need to forward that anywhere?

Re: Switching and claiming the disconnection fee from Virgin

Debbie_G — Mon, 18 Aug 2025 13:09:32 GMT

Hi @StephenHiley.

After you have ordered and activated EE Broadband, please email the final bill from your old supplier to the address found in the link @Matt_124 provided above. Ensure your email includes proof of any early termination charges and your EE order number. You can find more information about the offer in the link.

Debbie

Re: Switching and claiming the disconnection fee from Virgin

JimM11 — Mon, 18 Aug 2025 13:33:25 GMT

@StephenHiley It states on the bill what the Final overpayment is, YOU have to pay that, clear the balance back so NO monies are owed to VM, then once you get the Final back from VM you are cleared no money is owed, EE give you the credit overspend to clear the account that they see on the bill and that they deem is the correct amount and not exceeding the max off £300!