topic Re: 24/7 help? in Broadband & Landline

24/7 help?

EWatt — Sun, 17 Aug 2025 05:46:23 GMT

I have woken up this morning to countless emails about opening a new broadband account, direct debit details, engineer details etc I have not opened this account and do not wish to have this etc.

the help centre say to report straight away by calling 150 but I don’t have any options to do so and are met with no one is available right now.

is there a helpline or chat or anything to support with hacking and fraud scams out of hours?

Re: 24/7 help?

JimM11 — Sun, 17 Aug 2025 06:54:02 GMT

@EWatt Here is the general help to EE, open from 8am onwards but best deal with it.

Re: 24/7 help?

Chris_S — Sun, 17 Aug 2025 07:12:58 GMT

Hi @EWatt

Open every day, all year round from 8am – 9pm Monday to Friday and 8am – 8pm Saturday and Sunday.

You can find all of the ways to contact us by clicking the link in @JimM11's post.

Chris S

Re: 24/7 help?

XRaySpeX — Sun, 17 Aug 2025 12:53:54 GMT

Try calling CS on the Freephone no. (Opt 1) in my sig.