topic Re: WiFi schedule not activating in Broadband & Landline

WiFi schedule not activating

yimmin — Wed, 09 Jul 2025 05:53:21 GMT

I have set up some WiFi schedules for my kids, but they don't appear to be kicking in. Is there something else I should be doing?

Re: WiFi schedule not activating

JimM11 — Wed, 09 Jul 2025 07:42:02 GMT

@yimmin Did you do all the parental controls and groups etc all as advised by the help and through the app! And you are sure that the kid's are not getting around the connection by making changes! Link from the help should you need it is below!

Using parental controls on EE | Broadband Help | EE

Re: WiFi schedule not activating

yimmin — Wed, 09 Jul 2025 08:22:42 GMT

I just followed the instructions and I'm here, since doing this a couple of days ago the connections haven't been paused as all the devices are still showing as online during this period.

The kids aren't aware and wouldn't know how to work around this.

Re: WiFi schedule not activating

JimM11 — Wed, 09 Jul 2025 08:30:23 GMT

@yimmin Will take a look at your picture once it get's cleared for viewing, can you say what Router you have from EE link below so you can see the pictures, and if you have any smart wireless extenders on it.

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: WiFi schedule not activating

bobpullen — Wed, 09 Jul 2025 19:49:28 GMT

@yimmin wrote:
I just followed the instructions and I'm here, since doing this a couple of days ago the connections haven't been paused as all the devices are still showing as online during this period.

What do you mean by this (bold)?

As far as I know, when devices are blocked, they will still be able to connect to the hub/Wi-Fi; it's just that they won't be able to actually reach the Internet.

Re: WiFi schedule not activating

Manymummy — Sat, 16 Aug 2025 06:33:09 GMT

The same has just started with mine as well - I've been using the schedules for ages and they've been brilliant, I've been telling all my friends with children to get EE.

But suddenly this week they stopped kicking in and I discovered my children still had wifi at 1am!

I was able to pause it manually but this isnt as convenient

Re: WiFi schedule not activating

bobpullen — Sat, 16 Aug 2025 07:41:31 GMT

@Manymummy - what hub are you using and what devices are your children using?

I'm not using schedules but a couple of suggestions it might be worth trying before going down the support route: -

Reboot the router if you haven't already, and
Try deleting and reconfiguring the schedules in the app