topic Re: Lies and miss selling in Broadband & Landline

Lies and miss selling

Bob339 — Fri, 15 Aug 2025 19:59:50 GMT

My old we plan from plus net ( who you could contact and speak to instantly) was upgraded without my consent by EE and after 4 days of trying to sort it out it’s getting worse they have ordered internet hubs and open reach engineers to do things I’ve never asked for and they say they haven’t but I’ve got e mails to prove they have!!!! And the price for my phone contract which they agreed has been changed again.

I hate chatbot and EE

Re: Lies and miss selling

JimM11 — Fri, 15 Aug 2025 21:14:30 GMT

@Bob339 What is being done that you are aware off but did not agree to!

Re: Lies and miss selling

Matt_124 — Fri, 15 Aug 2025 23:35:07 GMT

I would advise calling EE Customer Services if you can on 150 from your EE Mobile to resolve this sooner rather than later - they will at least be able to take a look at whatever Broadband order has been brought into the mix, as well as try and find you a suitable mobile plan if possible.

I have very few positive things to say about the Live Chat method of contact.

https://ee.co.uk/help/contact-ee

Re: Lies and miss selling

Bob339 — Sat, 16 Aug 2025 06:45:29 GMT

They have done bugger all apart from making things worse and using 150 to contact them is even worse. I’m off to Tesco mobile
Sent from my iPhone

Re: Lies and miss selling

manatarms84 — Sat, 16 Aug 2025 06:47:46 GMT

Agreed - I would call customer care and have them look into it, they will be able see why things have been done and who started the process - if you are not happy you should raise a complaint which can be fully investigated and escalated to management if needed

Re: Lies and miss selling

Bob339 — Sat, 16 Aug 2025 06:51:02 GMT

Hi Jim they said my old plus net contract was no longer supported by EE so I phoned up and agreed a new plan 4 days ago they sold me something different than I agreed too and also broadband I’ve tried to sort it out but have got nowhere I’ve even sent them the e mails they sent me with the terms I agreed too but it’s been a disaster

Re: Lies and miss selling

Bob339 — Sat, 16 Aug 2025 06:53:29 GMT

Hi life’s too short I’m off to get a different provider today

Re: Lies and miss selling

Christopher_G — Sat, 16 Aug 2025 09:40:36 GMT

Hi @Bob339

I'm sorry to hear that you've decided to leave because of this. If you change your mind on that, our Customer Support team would be able to look into this and try and help get it sorted, if you give them a call on 150.

Chris

Re: Lies and miss selling

Matt_124 — Sat, 16 Aug 2025 09:48:59 GMT

Regardless of your decision to leave for your mobile - if other contracts have been initiated, such as for Home Broadband, you would need to get in touch with EE to get these dealt with or risk having to pay for them in the long-term or pay early termination charges for either the new mobile contract that was set up or the Home Broadband that was ordered.