topic Re: Changing Home Hub settings in Broadband & Landline

Changing Home Hub settings

Razboy — Wed, 13 Aug 2025 09:43:21 GMT

My Home Hub was recently replaced as the old one developed a fault. I want to access the settings on my new Home Hub but when I use the IP address 192.168.1.254 I see message saying that a secure HTTPS connection is required. When I follow the link to proceed the new webpage does not load, just spinning white dots below the EE symbol........ Help please?

Re: Changing Home Hub settings

Brian160 — Wed, 13 Aug 2025 10:02:49 GMT

It's a PITA. EE need to fix the HTTPS issue, but in the meantime you'll just have to live with it. As for the hub manager getting stuck on the splash screen, that seems to be a known problem that they are working on. The current fix seems to be to power cycle the router and try again.

Re: Changing Home Hub settings

bobpullen — Wed, 13 Aug 2025 10:06:42 GMT

@Razboy - have you tried accessing using a Private Browser window? Could be that something is getting cached from the old hub?

Re: Changing Home Hub settings

Razboy — Wed, 13 Aug 2025 10:17:46 GMT

Have tried private and open via different browsers and still the same problem. As Brian 160 commented it may be a problem that needs fixing by EE

Re: Changing Home Hub settings

Razboy — Wed, 13 Aug 2025 10:18:32 GMT

I just realise what PITA means LOL

Re: Changing Home Hub settings

XRaySpeX — Wed, 13 Aug 2025 11:53:43 GMT

EE doesn't have a Home Hub. Which router is it actually (read label or post a pix)?

Try another browser. Some browsers insist on it being HTTPS.

Re: Changing Home Hub settings

Razboy — Wed, 13 Aug 2025 11:59:35 GMT

It's a Smart Hub Plus

Re: Changing Home Hub settings

Razboy — Wed, 13 Aug 2025 12:00:17 GMT

I have tried 4 different browsers

Re: Changing Home Hub settings

Brian160 — Wed, 13 Aug 2025 12:04:26 GMT

@XRaySpeX If EE have recently supplied the aforementioned router, it'll be a Smart Hub. Almost certainly the Plus. The missing security certificate is annoying and EE should fix it. It's not rocket science.

Re: Changing Home Hub settings

rytenuff1 — Sat, 23 Aug 2025 15:42:12 GMT

This is the issued certificate:

Common Name (CN)

bthomehub.home

Organisation (O)

British Telecommunications plc

Organisational Unit (OU)

Technology

Re: Changing Home Hub settings

XRaySpeX — Sat, 23 Aug 2025 17:14:57 GMT

Thanks, @Brian160 , I've already got it from the horse's mouth rather than rely on your speculation.

Re: Changing Home Hub settings

Brian160 — Sat, 23 Aug 2025 18:42:01 GMT

I have noticed your tendency to post unpleasant and offensive comments. Why do you do that?

Re: Changing Home Hub settings

bobpullen — Sun, 24 Aug 2025 08:23:35 GMT

@Brian160 wrote:
The missing security certificate is annoying and EE should fix it. It's not rocket science.

@Brian160 - how would you propose they fix it? The security certificate is not 'missing', it just hasn't been signed by a public certificate authority. A web-browser is always going to grumble about a self-signed certificate, and I imagine lifecycle management of individually-issued CA certificates across millions of customer hubs would be an absolute nightmare!

If it really bothers you, then you could download and import the certificate to the trusted store on your local devices, which would bypass the browser warning.

Re: Changing Home Hub settings

Brian160 — Sun, 24 Aug 2025 08:33:46 GMT

The SH+ is the first router I have used that triggers the missing/invalid certificate warning. My previous BT router didn't do this. My previous third party routers didn't do this. EE seems to know about the issue but isn't in any hurry to fix it.

If you really wanted to be helpful you could explain how I could implement your suggested workaround.

Re: Changing Home Hub settings

bobpullen — Sun, 24 Aug 2025 18:26:34 GMT

If you were to try accessing your previous router admin pages by explicitly prefixing the address with https:// then one of two things would have happened: -

1. You wouldn’t be able to access the router over a secure link at all, or

2. you’d see exactly the same error message you’re seeing on the Smart Hub Plus

Perhaps counter intuitively, the error is actually an indicator that your traffic is secure/encrypted, whereas with your other routers everything will almost certainly have been transmitted unencrypted and in plain text - anyone on your network with the know how could intercept it.

Steps for importing the certificate depend on the device you’re dealing with; Google is your friend. The page here is talking about a different set of circumstances but details the sort of thing that would be required on Windows - https://support.kaspersky.com/cyber-trace/4.1/174127

Re: Changing Home Hub settings

bobpullen — Wed, 27 Aug 2025 09:51:15 GMT

@Brian160 wrote:
The SH+ is the first router I have used that triggers the missing/invalid certificate warning. My previous BT router didn't do this. My previous third party routers didn't do this....

Of relevance: came across this the other day after updating the firmware on my Asus Router to the latest version: -

Re: Changing Home Hub settings

JimM11 — Wed, 27 Aug 2025 10:19:45 GMT

@bobpullen The Asus is now HTTPS and Trusted security cert!

Re: Changing Home Hub settings

bobpullen — Wed, 27 Aug 2025 12:07:03 GMT

@JimM11 - not sure what you mean? The screenshots above are from an Asus firmware that was released 08/08/2025 and they describe that accessing the hub via IP will return an untrusted warning (same 'issue' @Brian160 is referring to with his EE hub).

The screenshots advise that the hub's certificate can be downloaded/imported to the local machine's trusted store i.e. exactly the suggestion I offered @Brian160 for his EE hub.

Point I was making though, is that there are other hubs out there that are encouraging HTTPS connections for local admin, and they too present browser warnings.

Re: Changing Home Hub settings

JimM11 — Wed, 27 Aug 2025 12:09:55 GMT

@bobpullen Asus is now 100% https since the latest FW, you can no longer get to the router by http at all!

Re: Changing Home Hub settings

bobpullen — Wed, 27 Aug 2025 13:40:28 GMT

@JimM11 - thanks. I think we're essentially saying the same thing then 🙂