topic slow PC's EE website in Broadband & Landline

slow PC's EE website

chrisandchantal — Tue, 12 Aug 2025 09:25:16 GMT

My PC works fine but when it comes to EE website, it is extremely slow. I have been a customer for just a few months and this has been slow from day 1. Is there any issue? Remedy?

Re: slow PC's EE website

XRaySpeX — Tue, 12 Aug 2025 12:38:58 GMT

Doubt it! It's been slow for years & convoluted.

Re: slow PC's EE website

Christopher_G — Tue, 12 Aug 2025 15:17:15 GMT

Hi @chrisandchantal

Welcome to the community.

Is there certain parts of the website where you have this problem? Does it still run slow when you use a different browser?

Chris

Re: slow PC's EE website

chrisandchantal — Tue, 12 Aug 2025 18:54:06 GMT

Hello, I have tried on opera, firefox and microsoft edge and they are very slow to sign in, then to navigate the actual website of EE.

Chantal

Re: slow PC's EE website

Leanne_T — Wed, 13 Aug 2025 08:46:42 GMT

Hi @chrisandchantal

Thanks for coming back to us.

Do you have the same experience if you stay logged out when navigating the EE website? Or, does the site run slow when you are logged into your EE account and viewing your account details?

Does the same happen on a different device?

Leanne.