topic Broadband Upgrade in Broadband & Landline

Broadband Upgrade

Lyn67 — Tue, 12 Aug 2025 05:35:13 GMT

Why is it taking so long to upgrade my broadband? I was told 48 hour max, 7 days ago!!!!

Re: Broadband Upgrade

manatarms84 — Tue, 12 Aug 2025 07:33:36 GMT

No one here has access to your account - there are different reasons why it may be delayed. If you are upgrading your speed but without changing technology as far as I can tell it should be fast as you say. I would contact EE who will be able to have a look at the order and see what the updates are - or you can try tracking your order online which may give you some insight as well

Re: Broadband Upgrade

Christopher_G — Tue, 12 Aug 2025 09:46:25 GMT

Hi @Lyn67

Welcome to the community.

I definitely recommend following @manatarms84's advice and speak with our Customer Support team. They'll be able to check your order from our side.

Chris