topic Re: BT Discs Black with EE in Broadband & Landline

BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 17:38:45 GMT

I have just been moved to EE under a new contract, as I need my phone moved to 5G, they told me to do the broadband at the same time as they are all one company.. now they are sending a new smart hub plus.. but I use BT discs and they are not compatible! But I can pay 10 a month for extenders! I feel ripped off now! I will send the new hub back and keep using my old one.. is this going to be OK? Really feel ripped off here. Can I revert contract?

Re: BT Discs Black with EE

Schockwave — Wed, 10 Jul 2024 18:28:17 GMT

@Websponge , if you did this online or by phone, you have 14 days cooling off period, so I would suggest speaking to EE to make sure that you do this within the 14 days, here is the link about orders and returns:

https://ee.co.uk/help/orders

Re: BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 18:35:25 GMT

Doesn't everyone have to move eventually though? I don't mind going onto EE as long as the existing HUB works

Re: BT Discs Black with EE

Mustrum — Wed, 10 Jul 2024 18:41:15 GMT

@Websponge yes the plan seems to be to mover everyone to EE - or at least new EE which is different to legacy EE.

That said, yes the BT router works just fin on New EE or legacy EE.

Just watch out as BT often want them back, but a call to the right teams has sorted that issue out for at least one other person.

Re: BT Discs Black with EE

JimM11 — Wed, 10 Jul 2024 18:52:22 GMT

@Websponge The BT wholehomewifi disks will work with the new EE Smarthub+ but the BT Complete wifi are only compatible with the BT Smarthub2. Either hub works on the EE service but there are issues with the EE app controlling BT router at present where some of the functionality is not there yet and you will have to use it as your MyBT will be shut down. The 1.6Gb service does require the EE router to get somewhat near that speed with wireless but not on Ethernet Lan. Depending on the package smartwifi is included with up to max 3 devices supplied. You should check to confirm if it is OK to return the EE Router. Which BT Router do you have currently? link below to BT disk's. Think you may have some trouble trying to go back to BT, but let the forum know. Also link to XRaySpeX chart for what works. HTH

BT Whole Home Wi-Fi | BT Help

Broadband & Landline - The EE Community

Re: BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 18:56:54 GMT

This does help! The lady did say, she will mark the old hub as returned so I can keep it.. real pain as I can't use wifi6 until I buy a mesh and 3rd party router.. really bad communication from EE on this! Thankyou

Re: BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 18:58:43 GMT

I have home hub 2 with the black disks, are you saying the black discs will work with the EE smart hub plus?

Re: BT Discs Black with EE

XRaySpeX — Wed, 10 Jul 2024 19:05:45 GMT

No, the black BT Complete WiFi discs don't work with the EE Smart Hub Plus ( SH31B) (SH+) router. It's the white "high st." Whole Home discs that do work with the SH+.

Re: BT Discs Black with EE

JimM11 — Wed, 10 Jul 2024 19:08:28 GMT

@Websponge If they are the wholehomewifi then yes, look at the link, that range works with any ISP router, managed by its own app to connect to any ISP router. There are 2 versions of the BT disks. Wi-Fi 6 mesh does not depend on the router in a wired backhaul with the Router wireless disabled, so you know its all about the speed down to the Internet Broadband. Check the model number of your disk's to see what they are!

Re: BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 19:20:09 GMT

10 quid is a rip off! I bought my discs and that was that! EE are conning people..

Re: BT Discs Black with EE

JimM11 — Wed, 10 Jul 2024 19:26:34 GMT

@Websponge See this BT web page, but not sure if/were the product is available.

BT Whole Home Wi-Fi 6 | BT Help

Re: BT Discs Black with EE

Websponge — Wed, 10 Jul 2024 19:29:15 GMT

Absolute joke! Then asking me to pay 10 a month for EE extenders ! I have no choice but to keep my old hub .. really annoyed..

Re: BT Discs Black with EE

JimM11 — Wed, 10 Jul 2024 20:15:45 GMT

@Websponge BT Smarthub2 is really a pretty good product. Few teething problems with the EE router but getting there. Only issue will be your EE app trying to control the BT router, not fully functional yet.

Re: BT Discs Black with EE

Websponge — Thu, 11 Jul 2024 06:19:15 GMT

I use the Web gui anyway, to log into the router. Easier!

Re: BT Discs Black with EE

JimM11 — Thu, 11 Jul 2024 06:23:10 GMT

@Websponge Not sure how the BT web gui works, but trust me to do anything more than basic you have to use the app and its not the best, especially for parental controls etc. Just giving you the heads up,

Re: BT Discs Black with EE

Websponge — Thu, 11 Jul 2024 07:56:08 GMT

Thats why I use the GUI 😉 The Hubs IP Address (Gateway) you can load it on a browser and log in, you have full control, can change DHCP scopes, Advanced settings etc.. https://192.168..x.x/

or whatever your Hubs IP is... On phone to EE, to reverse the order, and go back to BT, then Ill switch to Virgin or something

Re: BT Discs Black with EE

Websponge — Thu, 11 Jul 2024 09:19:05 GMT

So, After a lengthy discussion, I am stuck, I cant revert the contract back to BT, I have well and truly been shafted! i have too keep the old HUB2 as it works with my disks, and they have said I can keep the Hub 3 Plus for future use, when I get my own disks or AP points, I sure hope any WIFI repeaters work with the HUB Plus!

Re: BT Discs Black with EE

XRaySpeX — Thu, 11 Jul 2024 09:32:06 GMT

Not with the SH+. Many of the settings you'd expect a router to have are just not there under the GUI. Some are missing altogether, e.g. DNS, DDNS, Save & Restore, while others can only be set by a dodgy mobile app.

Re: BT Discs Black with EE

JimM11 — Thu, 11 Jul 2024 09:37:15 GMT

@Websponge So you know, using the Asus RP-AX58 direct wi-fi connected to the EE Smarthub+ currently, Asus XT8 Router in double NAT behind the EE, both with no issue's apart from printing with the nat but just drop down to the EE for that. FTTC connected but fttp is now up the pole, so shortly but this all started Mar23, VM been live since Sep but would not even consider that. Eventually will end up all Asus with EE in box as backup if needed. And Powerline for Ring products wifi and lan.

BT Hub2 is a really good router do keep that in mind!

Re: BT Discs Black with EE

Websponge — Thu, 11 Jul 2024 12:42:31 GMT

I need to do port forwarding, change the SSID and change the DHCP scope! I do hope the GUI lets that happen! this just gets worse and worse!!