topic Re: starting a package in Broadband & Landline

starting a package

Spectrum1959 — Mon, 11 Aug 2025 08:01:55 GMT

I am trying to order a broadband and TV package from EE. Total is £49.00

when they then ask me my current supplier i say BT and they automatically send me to BT who say it will £107.00

BT currently give me 35mbs for ££90 !! + phone+ TV

Re: starting a package

JimM11 — Mon, 11 Aug 2025 08:53:34 GMT

@Spectrum1959 As a BT supplied user, then you have to get BT to move you over to EE for the package that you require, EE will not take you on as a new customer as you are not new but existing and migrating within the group!

Re: starting a package

XRaySpeX — Mon, 11 Aug 2025 11:29:43 GMT

@Spectrum1959 wrote:
BT currently give me 35mbs for ££90 !! + phone+ TV

What EE plan are they offering you to transfer to? Same speed?

Generally when they move you from BT to EE they try to give you like-for-like. So if you have any extras with BT, e.g. WiFi Discs, Hybrid Connect or Halo, you'll get & pay for more than the EE Essentials plan.

Re: starting a package

Spectrum1959 — Mon, 11 Aug 2025 11:39:49 GMT

Thanks Jim did as you say and all sorted

Re: starting a package

Spectrum1959 — Mon, 11 Aug 2025 11:43:44 GMT

Sorted thanks

I had to transfer from BT, EE will not do it for you

I had 39mbs, TV sport and a land line for £117 a month

Now i have

150mbs TNT sport, scrapped the land line all for £49.00 saving £68 a month 🙂

Result