topic Re: No broadband, EE tv or phone in Broadband & Landline

No broadband, EE tv or phone

Massey1200 — Thu, 07 Aug 2025 06:08:47 GMT

After a power cut power was restored at 16.15 on 5/8/25. We noticed our router was flashing amber so rebooted it. Still nothing. Checked via the EE network checker which stated the service should be restored by 17.00. This time came and went, still nothing. Checked again this morning (7/8/25) and it still says service should be restored by 17.00 on 5/8/25. What are they up to?

Re: No broadband, EE tv or phone

XRaySpeX — Thu, 07 Aug 2025 08:00:58 GMT

Try a Factory Reset. There's a pinhole at back of router. Press a pin in it for about 15 secs until lights start flashing.,

Re: No broadband, EE tv or phone

Christopher_G — Fri, 08 Aug 2025 14:31:14 GMT

Hi @Massey1200

Have you managed to get your service back? Did @XRaySpeX's suggestion work?

Chris