https://community.ee.co.uk/t5/Broadband-Landline/No-broadband/m-p/1554851#M124974 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4834424">@Aaron1875</a></SPAN>.</P> <P>Welcome to the Community.&nbsp;</P> <P>If it's an external fault, then this will be something that requires Openreach to assist with, so likely lies with the line or cabinet.&nbsp;</P> <P>I can imagine it must be really frustrating if this has happened a few times now, though.&nbsp;</P> <P>If you do experience outages like this, you should be <A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">automatically compensated</A> if there's a total loss of service.</P> <P>Peter</P> Fri, 08 Aug 2025 10:41:23 GMT Peter_W 2025-08-08T10:41:23Z https://community.ee.co.uk/t5/Broadband-Landline/No-broadband/m-p/1554726#M124956 <P>Anybody else WiFi not been working since around 6am? Contacted EE and been told it’s a fault outside but yet the same issue has happened 4x now and only been with EE 1.5months.&nbsp;</P> Thu, 07 Aug 2025 22:55:06 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-broadband/m-p/1554726#M124956 Aaron1875 2025-08-07T22:55:06Z https://community.ee.co.uk/t5/Broadband-Landline/No-broadband/m-p/1554851#M124974 <P>Good morning <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4834424">@Aaron1875</a></SPAN>.</P> <P>Welcome to the Community.&nbsp;</P> <P>If it's an external fault, then this will be something that requires Openreach to assist with, so likely lies with the line or cabinet.&nbsp;</P> <P>I can imagine it must be really frustrating if this has happened a few times now, though.&nbsp;</P> <P>If you do experience outages like this, you should be <A href="https://ee.co.uk/help/broadband/fix-problem/automatic-compensation" target="_blank">automatically compensated</A> if there's a total loss of service.</P> <P>Peter</P> Fri, 08 Aug 2025 10:41:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/No-broadband/m-p/1554851#M124974 Peter_W 2025-08-08T10:41:23Z