topic Re: My broadband is down in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1554150#M124780 <P>Same as mine&nbsp;</P><P>&nbsp;</P> Tue, 05 Aug 2025 22:01:46 GMT Leanne114 2025-08-05T22:01:46Z My broadband is down https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1546128#M122946 <P>My broadband has been down all morning and I don’t know why&nbsp;</P> Sat, 05 Jul 2025 13:47:18 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1546128#M122946 Kate662 2025-07-05T13:47:18Z Re: My broadband is down https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1546131#M122947 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4813539">@Kate662</a>&nbsp; &nbsp;why not follow the steps in the help pages to find out, and at least get the problem reported so it can be investigated?</P><P>&nbsp;</P><DIV class=""><H1>Contact us about your broadband and landline</H1></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Text EE for a call back</H2></DIV><DIV><P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P><P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P></DIV><DIV>Charges may apply at your standard rate.</DIV><DIV><OL><LI>We’ll run tests on your connection to find out what’s going on.</LI><LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI><LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI></OL></DIV><DIV class="">&nbsp;</DIV><DIV><P><STRONG>Opening hours:</STRONG></P><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Call us</H2></DIV><DIV class=""><DIV><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV><DIV class="">&nbsp;</DIV><DIV>From your EE mobile</DIV><DIV><P class="">150</P></DIV><DIV>From any other phone</DIV><P class="">0330 123 1105</P><DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Support for Deaf and hard of hearing customers</H2></DIV><DIV><DIV class="">&nbsp;</DIV><H2>Text relay</H2><DIV class="">&nbsp;</DIV><DIV class=""><DIV><P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank" rel="noopener">Relay UK app</A>.</P><P>To call us through the Relay UK app or from a textphone, dial:</P><P>18001 07953 966 150</P></DIV></DIV><DIV class="">&nbsp;</DIV><H2>Sign language services</H2><DIV class="">&nbsp;</DIV><DIV class=""><DIV><P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P></DIV></DIV><A class="" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Sat, 05 Jul 2025 13:56:28 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1546131#M122947 Mustrum 2025-07-05T13:56:28Z Re: My broadband is down https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1554150#M124780 <P>Same as mine&nbsp;</P><P>&nbsp;</P> Tue, 05 Aug 2025 22:01:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1554150#M124780 Leanne114 2025-08-05T22:01:46Z Re: My broadband is down https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1554213#M124790 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/1287539">@Leanne114</a></SPAN>&nbsp;<BR /><BR />Thanks for coming to our community.<BR /><BR />Have you reported this to our team yet?&nbsp;<BR /><BR /><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/321568">@Mustrum</a> has included all of the ways you can do this above.<BR /><BR />Lesley</P> Wed, 06 Aug 2025 07:43:30 GMT https://community.ee.co.uk/t5/Broadband-Landline/My-broadband-is-down/m-p/1554213#M124790 Lesley_W 2025-08-06T07:43:30Z