topic Re: Payin broadband bills in Broadband & Landline

Payin broadband bills

ihafid — Mon, 04 Aug 2025 22:51:20 GMT

Hi I had problème with my broadband for a week I’m using my phone hotspot I want to know about the monthly payement?such that I didn’t use my broadband for week or more thank you

Re: Payin broadband bills

Katie_B — Tue, 05 Aug 2025 08:12:05 GMT

Hello @ihafid.

Thanks for coming here.

What problems are you experiencing with your broadband? Have you been able to report this?

You will pay a set amount each month for your home broadband even if you do not use it.

Speak soon,

Katie

Re: Payin broadband bills

ihafid — Tue, 05 Aug 2025 11:15:29 GMT

Even is not working for one week it’s not my problems is yours I mean from company the router or broadband is not working till now is coming the enginer and he didnt repair it he said you should EE send you new one

Sent from myMail for iOS

Re: Payin broadband bills

Katie_B — Tue, 05 Aug 2025 11:19:15 GMT

Hi @ihafid.

Thanks for getting back to me.

We have no account access here on the community, if you wish to look into compensation for loss of service please get in touch with our customer care team who will be happy to help further.

Katie

Re: Payin broadband bills

XRaySpeX — Tue, 05 Aug 2025 17:03:03 GMT

@ihafid : Have you reported your problem with your BB to EE? They can't do anything about it or refund you payments until you do.

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Payin broadband bills

ihafid — Tue, 05 Aug 2025 17:34:29 GMT

No I didn’t reported I don’t know what do you mean BB ? And how to reported
Thank you for your information

Sent from myMail for iOS

Re: Payin broadband bills

XRaySpeX — Tue, 05 Aug 2025 17:40:06 GMT

BB = Broadband.

You could text HELP to 66033 to get EE to test the line & see what needs doing.