topic Moved from BT but package not charged correctly in Broadband & Landline

Moved from BT but package not charged correctly

Sstar10 — Mon, 04 Aug 2025 20:18:34 GMT

I moved to EE for broadband a digital phone last year from BT, after signing up for a package that I had negotiated a great deal on. I only recently signed up to view my bills online after noticing a whopper bill payment come out of my account, only to find that I am not (and never have been) on the right package/price. EE are saying that the deal....which I have all the email confirmations of, including price, switch over date etc... would never have existed, and would have been missold to me.

Should I be chasing for a refund? Missold was the term used by the Ee rep. I've been paying about £10 per month too much, so worth pursuing I think. I have offered to forward all the emails to them, but they say there's nothing they can do.

What does the community think?

Re: Moved from BT but package not charged correctly

JimM11 — Mon, 04 Aug 2025 20:56:56 GMT

@Sstar10 You can only but try, leave it late and after a time period EE are not going to give you anything back! Complaints is going to be the form off attack but pretty sure your stuffed!

Re: Moved from BT but package not charged correctly

Schockwave — Mon, 04 Aug 2025 21:31:18 GMT

@Sstar10 , you can make a complaint here using the complaints form to see what they can do for you:

https://ee.co.uk/help/contact-ee/complaint/complaint-form