topic Re: WiFi issues in Broadband & Landline

WiFi issues

Jason3249 — Mon, 04 Aug 2025 15:14:25 GMT

Hi all, I've moved from sky and need some advice, since moving from them to EE I'm getting nothing but problems with my ring camera's etc I've turned of 5 ghz and still getting connection issues, so I wake up in the morning and the camera is flashing blue, so I've got to ad it as a new device and start it again by adding it on the ring app every morning, can't be doing that so I added the sky booster to the EE smart hub the black one, and it works spot on now, it doesn't make the cameras flash blue by the morning's deffo connection issues ring doesn't like the EE router, BUT as usual if there's a power cut and we get a few a week, then I'm back to it flashing again in the morning, it doesn't auto connect with this ee router, and it doesn't matter whether or not the 5 ghz is on or off, is there anything else I can do with the router settings, I was looking at the channels but I didn't know which one etc ta 😀

Re: WiFi issues

XRaySpeX — Mon, 04 Aug 2025 15:16:01 GMT

Try setting up Compatible WiFi on the router under Advanced > Wireless Settings & connect your device to that.

Re: WiFi issues

Jason3249 — Mon, 04 Aug 2025 15:21:07 GMT

I'm trying it now, if I can work it out ha 🤦🏻‍♂️

Re: WiFi issues

JimM11 — Mon, 04 Aug 2025 15:34:17 GMT

@Jason3249 What sky booster did you try to use? SE210 or one off the pods!

Re: WiFi issues

Schockwave — Mon, 04 Aug 2025 15:43:11 GMT

@Jason3249 , do you have a mobile phone and the app on it? Have you done it with the mobile app, make sure that you use the same wifi network on both, it should work, as that is how I have set it up, but I have an extender in the porch and use it that way with the extender network, try 2.4gh connection, as 5.gh may not be strong enough depending where your router is.

Re: WiFi issues

Jason3249 — Mon, 04 Aug 2025 15:47:53 GMT

XRaySpeX Thanks bud, you are a lifesaver, it works spot on now, if I disconnected the battery then reconnected it obviously, it wouldn't reconnect to the Wi-Fi, that was how I was doing it instead of waiting until the mornings, thanks again now I'm happy again 😊

Re: WiFi issues

Jason3249 — Mon, 04 Aug 2025 15:59:49 GMT

I push the wrong button **bleep**, anyway JimM11 the booster was this 👇🏻 that was my old set up 😀

Ta again XRaySpeX 👍🏻

Re: WiFi issues

XRaySpeX — Mon, 04 Aug 2025 16:34:20 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: WiFi issues

JimM11 — Mon, 04 Aug 2025 17:50:03 GMT

@Jason3249 Thanks for posting, hope the Comp network holds out for you!