topic Re: Complaints Are Totally Ignored in Broadband & Landline

Complaints Are Totally Ignored

Philip1955 — Fri, 01 Aug 2025 06:56:05 GMT

I’ve been having problems with my Broadband since January. I was moved on to full fibre with EE having previously been with BT.
I have rung customer services on numerous occasions and finally received an engineers visit on 1st July. His report highlighted many of our issues. Have EE sorted these? Well good job I didn’t hold my breath.
many times I complained. Apparently these complaints are closed when the colleague can’t correct the situation.
Finally, I complained directly to the CEO, Marc Allera on the 23rd July. Any response? Good job I didn’t hold my breath.
I suppose my only course of action is to complain to OFCOM. Maybe that will wake up these giant companies.

Re: Complaints Are Totally Ignored

Chris_B — Fri, 01 Aug 2025 07:05:26 GMT

@Philip1955 You make a complaint Via this and the CEO isn’t customer facing ie it’s not his job to deal with this.

Re: Complaints Are Totally Ignored

XRaySpeX — Fri, 01 Aug 2025 12:58:37 GMT

@Philip1955 : OFCOM don't handle individual complaints. You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks or come to a deadlock you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .