topic My ee WiFi box shut down without warning…won’t switch on in Broadband & Landline

My ee WiFi box shut down without warning…won’t switch on

MamaDerek — Fri, 01 Aug 2025 01:08:12 GMT

Re: My ee WiFi box shut down without warning…won’t switch on

Northerner — Fri, 01 Aug 2025 04:50:17 GMT

Hi @MamaDerek

Mobile or landline broadband router.

Thanks

Re: My ee WiFi box shut down without warning…won’t switch on

JimM11 — Fri, 01 Aug 2025 06:31:02 GMT

@MamaDerek If you have tried with it plugged into another known good power socket then either the PSU unit or the Actual EE/BT Router has failed not ON/no light Indication. You will have to call EE/BT CS to order a replacement unit. Although you mention EE in your posting heading you could have either off the Routers supplied, and just the EE contact us below.