topic Re: Using EE Full Fibre Optic internet with eero 6+ mesh router in Broadband & Landline

Using EE Full Fibre Optic internet with eero 6+ mesh router

itsthomas — Thu, 31 Jul 2025 14:02:10 GMT

Hi,

I'm currently using Virgin Media broadband. To use my eero mesh routers at home, I had to set the Virgin Hub to modem mode so the eero could act as my main Wi-Fi router.

I’ll soon be switching from Virgin Media to EE Full Fibre (FTTP). Do I also need to set the EE Smart Hub to modem mode in order to use my eero system?

I read that with EE Full Fibre, I can connect the eero directly to the ONT (Optical Network Terminal) and simply enter my BT PPPoE credentials which is bthomehub@btbroadband.com, with the password either left blank or set tobt.

Is this information correct?

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

JimM11 — Thu, 31 Jul 2025 14:14:35 GMT

@itsthomas None of the EE Router have or support modem mode, and not using the Router then you forego any DV Landline system connected for a EE system.

The EERO will connect direct to the ONT as a third party connection with the settings password is BT incase it is case sensitive.

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

Mustrum — Thu, 31 Jul 2025 14:16:29 GMT

@itsthomas yes that is correct, just connect your eero to the ONT, not need or ability to set the EE router to modem mode, the ONT is the modem..

You can find more info on this help page https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

Matt_124 — Thu, 31 Jul 2025 14:18:11 GMT

You've read correctly, you would just have to input the PPPoE credentials after connecting via Ethernet to the ONT.

Reason you would have had to do the above with VM is that I believe their internal connection is terminated into their Hub, and not into an ONT as on Openreach.

Help article is here if you need something to refer to: https://ee.co.uk/help/broadband/getting-started/using-and-configuring-a-third-party-router

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

itsthomas — Thu, 31 Jul 2025 14:22:51 GMT

@JimM11 wrote:
The EERO will connect direct to the ONT as a third party connection with the settings password is BT incase it is case sensitive.
Thanks. I assume the steps are as follows:
Connect the WAN port of the main eero router to the ONT
Open the eero app
Enter the EE broadband username and password
Will the eero app automatically detect the ONT connection at step 3 and prompt me to enter the PPPoE credentials?

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

itsthomas — Thu, 31 Jul 2025 14:23:24 GMT

Thanks. I assume the steps are as follows:

Connect the WAN port of the main eero router to the ONT
Open the eero app
Enter the EE broadband username and password

Will the eero app automatically detect the ONT connection at step 3 and prompt me to enter the PPPoE credentials?

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

Mustrum — Thu, 31 Jul 2025 14:28:57 GMT

@itsthomas if I remember right, from another post, the Eero needs to be connected to the internet before you can make PPOE changes.

If so you would need to, set up the EE Hub first, connect the Eero to a LAN port on the EE Hub, make the changes, then plug the Eero into the ONT after removing the EE Hub.

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

tb73 — Mon, 08 Jun 2026 09:20:17 GMT

Hi - I've just spent the last hour on the phone with an eero support engineer trying to get PPPoE working. This is with my eero directly connected the full fibre ONT, no EE router in the setup.

Here's the problem: According to the engineer, the eero setup will only accept a PPPoE password of between 4 and 8 characters. In the case of EE's default config, the use of 'BT' (or blank) will not work since the eero will not accept it.

They have told me the only way this will work is contact EE and ask them to specifically apply a PPPoE password of between 4 and 8 characters. To be honest, I'm not convinced as I don't believe I'm the first EE customer to try and directly connect an eero and ditch the EE router.

I'm equally unconvinced EE are going to set me up with a new password so I can use a 3rd party router. Anyone here got any thoughts??

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

JimM11 — Mon, 08 Jun 2026 10:01:56 GMT

@tb73 Not going to happen, BT or blank are the two choices on the pppoe as far as the Wan is concerned. Time to ditch the eero if it does not work direct on the ONT wan connection.

Does it work when connected Wan/Lan and using DHCP with the EE hub up front?

Asus Routers work direct connected to the ONT and also routing double Nat behind the EE.

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

tb73 — Mon, 08 Jun 2026 10:13:23 GMT

@JimM11 - I wasn't holding out much hope of EE changing their password config just for me. This is really something eero will have to fix then.

The eero works fine in 'Bridge' mode sitting behind the EE router, it also works in DHCP mode in the same config. But both still mean that double NAT is going on, hence wanting to remove the EE router in the first place.

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

JimM11 — Mon, 08 Jun 2026 10:40:18 GMT

@tb73 Fully aware what you are trying to do, take it you have NO need for a landline phone also. Did you also try the setup that @Mustrum suggested, then throw the eero on the connection. Be 100% sure that you have NO vlan set on the eero it is NOT NEEDED at all..... was digging about the eero help which is really poor.

How do I set up PPPoE on my eero network? – eero Help Center

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

tb73 — Mon, 08 Jun 2026 10:32:06 GMT

@JimM11 - no need for a landline. Yes I've tried what @Mustrum suggested, the problem is that the eero config page simply won't save the PPPoE settings, as it generates an error message (which I now know is because of the 4-8 character limitation).

I've fed this back to eero as the only option is for them to remove the character limitation for the password. Failing that, indeed it isn't going to work.

Re: Using EE Full Fibre Optic internet with eero 6+ mesh router

JimM11 — Mon, 08 Jun 2026 10:42:02 GMT

@tb73 Try BTBT and see if it works.