topic Re: ee broadband from BT internet controls in Broadband & Landline

ee broadband from BT internet controls

Heathermoir — Wed, 30 Jul 2025 21:48:21 GMT

we’ve recently been migrated from BT to EE. since this has happened my broadband router preferences have been abolished. I have no parental controls and there is no options in my EE account to oversee these again and following the link on my router is not available either. I cannot access my BT app either.
I need to wifi on for devices through the night otherwise I’d just switch the whole thing off!

please help, yours sincerely the mother of a teenager that sneaks online ALL NIGHT

Re: ee broadband from BT internet controls

Mustrum — Wed, 30 Jul 2025 22:29:26 GMT

@Heathermoir Did you get a new EE Router or do you still have the BT one?

Either way do you have the latest EE App and have you registered the router on the App?

Customer Services should be able to help if you are struggling to do this.

Re: ee broadband from BT internet controls

Bazzamanhk — Mon, 04 Aug 2025 21:16:40 GMT

Hi I migrated to EE earlier this year and have no access to the bt or ee app. You can still access the hub though. At the back of the SH you will find the admin password. You will need to type it's ip address, mine was 192.168.1.254.