topic Re: Smart Hub poor speeds to devices and dropping out in Broadband & Landline

Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 15:20:21 GMT

Hi..

Changed from virgin 500 to EE 900 a month ago and so far been really disappointed with the speeds to devices and laptop teams meeting or PS5 frequently dropping out and lagging.

I think I have included the information need. How can I improve this to a more stable and faster wifi connection... unfortunately hardwiring everything is not an option at this time.

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 15:21:31 GMT

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 15:23:22 GMT

https://www.thinkbroadband.com/speedtest/1753888244764707555

And her is the other link.

https://www.thousandeyes.com/product/connected-devices/?utm_source=samknows301

Re: Smart Hub poor speeds to devices and dropping out

JimM11 — Wed, 30 Jul 2025 15:32:43 GMT

@Iamlee So you are aware your posted pictures until approved are not available for general viewing, your think broadband is fine to see and for sure on a terrible wireless wi-fi connection test! Are you sure you are on a EE900 speed!

Run this test below, and watch out for packet loss and poor upload speed!

https://speed.cloudflare.com/

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 15:41:30 GMT

Sorry I wasnt aware about the photos.

Here is the results of that test you suggested.

Your Internet Speed

Download 100 Mbps

Upload 14.9 Mbps

Latency 69.4ms 82.2ms 69.0ms

Jitter 5.35ms 159ms 4.35ms

Packet Loss 6.40%

Video Streaming: Good

Online Gaming: Poor

Video Chatting: Average

Re: Smart Hub poor speeds to devices and dropping out

JimM11 — Wed, 30 Jul 2025 15:46:12 GMT

@Iamlee No problems they will get looked at when one of the stars approves, but you do have a poor wireless wi-fi so need to get on top of it. 6.4% packet loss and poor uploads just not going to cut it!

Re: Smart Hub poor speeds to devices and dropping out

XRaySpeX — Wed, 30 Jul 2025 15:50:26 GMT

Don't worry, the images were awaiting approval. I have now done so & they should appear soon.

Re: Smart Hub poor speeds to devices and dropping out

XRaySpeX — Wed, 30 Jul 2025 15:51:57 GMT

On what device are you speedtesting there & how far from the SH+ router is it?

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 16:04:38 GMT

S23 ultra and I was about 1m away from the hub with nothing between us.

A Speed test earlier on my PS5 came in at 218 Download. The PS5 is about 2m away from the hub but 1 internal brick wall.

Can try on laptop or Honor pad 9 or older samsung tablets.

Re: Smart Hub poor speeds to devices and dropping out

XRaySpeX — Wed, 30 Jul 2025 16:07:40 GMT

That is poor but I'd trust the TBB speedtest more.

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 30 Jul 2025 18:54:08 GMT

TTB is that the thinkbroadband one?

If so just tried it again on same device but from the kitchen. 1 wall 4m distance and it was down to 55 download

https://www.thinkbroadband.com/speedtest/1753901342189965055

Re: Smart Hub poor speeds to devices and dropping out

XRaySpeX — Wed, 30 Jul 2025 19:02:16 GMT

Yes, TBB = ThinkBroadBand.

Re: Smart Hub poor speeds to devices and dropping out

JimM11 — Wed, 30 Jul 2025 19:54:25 GMT

@Iamlee Buy an Asus XT9, and throw the piece off junk back in it's box until you need to return it at the end off the contract!

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Thu, 31 Jul 2025 14:46:31 GMT

Is that the issue... just a poor quality router?

Would replacing it with an XT9 make significant improvements?

Or would a multiple mesh system work better?

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Thu, 31 Jul 2025 14:50:06 GMT

I did borrow a friend's old Asus ZenWiFi AC (CT8) AC3000 Tri-Band but there didn't seem any improvement. Although I didn't change any settings on the EE hub.

Re: Smart Hub poor speeds to devices and dropping out

JimM11 — Thu, 31 Jul 2025 18:45:00 GMT

@Iamlee To use the CT8, plug the Asus wan connection into the lan connection of the EE router, set the CT8 for Wireless Router operation, once it shows you it's online and connected, then connect to it's wireless ssid and see how it goes from there.

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Fri, 01 Aug 2025 16:58:06 GMT

Ok thank you. Not back until sunday so I will try that and update you.

If not may have to look at other routers as cannot put up with another 22 months like this lol

Re: Smart Hub poor speeds to devices and dropping out

Colesey — Sat, 02 Aug 2025 14:20:46 GMT

Is your connection on your phone WiFi settings set to metered or unmetered?

I had poor speeds on a family members android phone, switching to unmetered tripled the WiFi speed.

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 06 Aug 2025 19:52:20 GMT

No idea.. didn't even know that was a thing.. Will have a look.

Re: Smart Hub poor speeds to devices and dropping out

Iamlee — Wed, 06 Aug 2025 19:55:04 GMT

Picking the Asus CT8's up tomorrow so will give them a try.

Just plugged my laptop into the router and ran TBB. Result was 935 mps. Then unplugged and connected via wifi. Result was 135mps and I was literally sat infront of the hub.