topic Broadband down says will fix October 2023!! in Broadband & Landline

Broadband down says will fix October 2023!!

45Burntwood — Wed, 30 Jul 2025 08:48:05 GMT

my broadband is down and on the fault checker it says that the fault will be resolved on the 11th of October 2023. How is that gonna work then?!! And why can you not speak to anyone anymore?

Re: Broadband down says will fix October 2023!!

45Burntwood — Wed, 30 Jul 2025 08:52:52 GMT

I’m using the check faults system today 30 July 2025 and being Told that the issue will be resolved by 6 am on the 11th of October 2023….

Re: Broadband down says will fix October 2023!!

XRaySpeX — Wed, 30 Jul 2025 08:56:19 GMT

I should get on to CS & ask when it's going to be fixed.

How long has it been down?

What is the name of the EE BB plan are you on including its speed? Which EE router & WiFi extenders, if any, do you have (read label or post a pix)?

Re: Broadband down says will fix October 2023!!

45Burntwood — Wed, 30 Jul 2025 09:00:02 GMT

You can’t actually speak to anyone- press the option to speak to someone then just get you into this frustrating and unending text message route

Re: Broadband down says will fix October 2023!!

XRaySpeX — Wed, 30 Jul 2025 09:02:51 GMT

Try calling CS on the Freephone no. (Opt 2) in my sig.

Re: Broadband down says will fix October 2023!!

45Burntwood — Wed, 30 Jul 2025 09:06:21 GMT

As I’ve already said you can’t actually get to speak to anyone with that phone number you just end up in a text message loop

Re: Broadband down says will fix October 2023!!

XRaySpeX — Wed, 30 Jul 2025 09:19:11 GMT

They seem to have swapped the options around. Try Opt 1. It just worked for me to speak to someone.