https://community.ee.co.uk/t5/Broadband-Landline/Returning-BT-equipment/m-p/1552242#M124308 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4826153">@Sr791</a>&nbsp;As you have zero proof that you sent it back you can only speak to EE and see if they will listen, otherwise just pay the return cost but be aware in doing so it just never goes away.</P> Tue, 29 Jul 2025 21:55:46 GMT JimM11 2025-07-29T21:55:46Z https://community.ee.co.uk/t5/Broadband-Landline/Returning-BT-equipment/m-p/1552145#M124286 <P>@Returned old bt router when switched to EE.&nbsp;<BR />I am being charged for not returning my old bt router when I have already done this. Unfortunately I cannot find my receipt from the post office as proof! Any suggestions??</P> Tue, 29 Jul 2025 15:21:48 GMT https://community.ee.co.uk/t5/Broadband-Landline/Returning-BT-equipment/m-p/1552145#M124286 Sr791 2025-07-29T15:21:48Z https://community.ee.co.uk/t5/Broadband-Landline/Returning-BT-equipment/m-p/1552242#M124308 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4826153">@Sr791</a>&nbsp;As you have zero proof that you sent it back you can only speak to EE and see if they will listen, otherwise just pay the return cost but be aware in doing so it just never goes away.</P> Tue, 29 Jul 2025 21:55:46 GMT https://community.ee.co.uk/t5/Broadband-Landline/Returning-BT-equipment/m-p/1552242#M124308 JimM11 2025-07-29T21:55:46Z