topic Re: Cannot order broadband online: "Sorry, something went wrong on our side" in Broadband & Landline

Cannot order broadband online: "Sorry, something went wrong on our side"

mivkov — Sun, 27 Jul 2025 18:52:18 GMT

My previous contract has ended and I wanted to get a new one. However, I've been unable to make an order online for weeks now.

Currently, I can access the online shop and see available deals. I can select one and go through all the extras you're offering. Then it leads me to a page where I'm supposed to fill in my personal data. Once I do that, it redirects me to https://ee.co.uk/broadband/error which only says

"Sorry, something went wrong on our end "
"We’re working to fix this. Please try again later."

I've tried accessing the shop from 3 different browsers now. Same happens when trying to access the shop from the android app.

Please fix this.

Re: Cannot order broadband online: "Sorry, something went wrong on our side"

Mustrum — Sun, 27 Jul 2025 19:06:22 GMT

@mivkov you are not the only one, it seems to be an issue for those of us on older legacy contracts. When I try and see upgrade options it says to give customer services a call.

In the past I have always found calling and knowing what competaters are offering helps negotiate a better deal.

Re: Cannot order broadband online: "Sorry, something went wrong on our side"

mivkov — Tue, 29 Jul 2025 14:32:33 GMT

Thank you, Mustrum, for the advice.

But to whoever marked this reply as a solution: Why? This problem is not solved. Mustrum kindly suggested a workaround. An internet provider company being unable to set up a simple webshop to sell their services is unacceptable and, frankly, embarrassing. This problem is not solved at all.

Re: Cannot order broadband online: "Sorry, something went wrong on our side"

XRaySpeX — Tue, 29 Jul 2025 18:21:01 GMT

@mivkov : As the OP of this thread you should be entitled to click on "Not the Solution" which you'll find under the Option Menu at top R of the Solution post looking like a 'v' inside a circle.