topic Re: CHOP3-800 error in Broadband & Landline

CHOP3-800 error

Brian160 — Tue, 29 Jul 2025 16:46:19 GMT

Various users have been getting the CHOP3-800 error. This seems to have been going on for over 18 months and still it's happening, now to me with a brand new hub. It looks like the hub's web server is the problem. Is EE ever going to fix it? Do EE monitor this forum? Should I cancel my shiny new contract and go somewhere else?

Re: CHOP3-800 error

Brian160 — Tue, 29 Jul 2025 16:24:57 GMT

It's a well known issue. It's happening to me on a brand new Smarthub+. It's infuriating and I want to go back to BT. Is this forum monitored by staff? When is it going to be fixed? Is it a hardware, firmware or software issue? Does anybody know?

Re: CHOP3-800 error

Mustrum — Tue, 29 Jul 2025 17:09:41 GMT

@Brian160 did you not bother to read the last thread you posted on?

You router should get a firmware update overnight which should clear the problem - if it is a problem.

Re: CHOP3-800 error

XRaySpeX — Tue, 29 Jul 2025 17:49:23 GMT

It's spasmodic but not too often. It usually goes away when you retry. It's just a minor irritation & does not prevent you accessing the router.

The latest f/ware, r3.8.11-R-1414606-PROD-83002, does not get rid of it.

Re: CHOP3-800 error

Brian160 — Tue, 29 Jul 2025 19:48:44 GMT

@Mustrum I read it all and I'm still frustrated. It is a problem and if there's really an update tonight that'll be great. Pity they don't tell us about things like that.

@XRaySpeX Yes, it's a relatively minor nuisance, but it shouldn't happen and EE should have fixed it long ago.

Re: CHOP3-800 error

XRaySpeX — Tue, 29 Jul 2025 21:05:52 GMT

What update tonight? Is there to be 1?

Re: CHOP3-800 error

JimM11 — Tue, 29 Jul 2025 21:39:13 GMT

@Brian160 The update will happen when it happens nothing you can do about it, if you just don't like what you have now, then put all the old equipment back on, nothing else for it! If you want to get out the time to do it is before you get committed to it all!

Re: CHOP3-800 error

Ali_A — Wed, 30 Jul 2025 13:09:30 GMT

HI @Brian160

Are you still seeing the CHOP3-800 error? This was resolved on firmware version 1.34 and above.

Do you know which version shows on your hub?

Ali

Re: CHOP3-800 error

XRaySpeX — Wed, 30 Jul 2025 13:14:06 GMT

Really, @Ali_A ? I'm still getting them occasionally with App version: 2.36.9 Firmware version: r3.8.11-R-1414606-PROD-83002

Re: CHOP3-800 error

Brian160 — Wed, 30 Jul 2025 13:20:17 GMT

@Ali_A Yes, I'm still getting the CHOP3 blockage. Firmware is r3.8.11-R-1414606-PROD-83002. A power cycle fixes the problem for an hour or two and then it happens again.

My app is 2.36.9.

I also have a problem with IPv6. The router says it's enabled but I can't access any IPv6-only websites.

They have just agreed to send me a new router. I have no idea whether that will fix the problem but it seems worth a try.

Re: CHOP3-800 error

XRaySpeX — Wed, 30 Jul 2025 13:25:15 GMT

I've a pretty good idea that it won't fix the issue. They rarely do. They use it as an easy random hunch when all else fails.

Re: CHOP3-800 error

Brian160 — Wed, 30 Jul 2025 13:38:32 GMT

Haha! You're probably right. Apparently the Smarthub Pro is considerably better.

It's strange that, given there must be thousands of SH+ out in the wild, that there is so little noise in this forum about the CHOP3 problem. I'm beginning to think it's only a small percentage of the devices that are causing problems.

Re: CHOP3-800 error

JimM11 — Wed, 30 Jul 2025 15:13:47 GMT

@Brian160 If you do not look at the hub then you will not see it, many user's are plug and play with never a problem!

Re: CHOP3-800 error

XRaySpeX — Wed, 30 Jul 2025 15:17:24 GMT

& even if you do look at the hub, as is your right, you will rarely see it. It's no game-changer. Much ado about nothing!

Re: CHOP3-800 error

Ali_A — Thu, 31 Jul 2025 10:30:04 GMT

Thanks @Brian160

I'll send you private message for some more information. Please check your inbox and get back to me when you can.

Thanks

Ali

Re: CHOP3-800 error

martin_chapple — Tue, 12 Aug 2025 14:28:33 GMT

@Ali_A

we get a intermittent fault of the error CHOP3-800 error on Smart hub pro web interface and the App don,t show the router or the wifi Discs when it happens the only way to clear is a restart the router r2.64.7-R-1303938-PROD-1

do you know when there be update to clear this fault

Thanks

Re: CHOP3-800 error

Brian160 — Tue, 12 Aug 2025 14:42:17 GMT

@martin_chapple So it's affecting the Pro as well as the Plus. I have been having this problem for a while and the phone handlers (I hesitate to call them 'guides') have given up on me twice and sent out engineers twice. The engineers didn't fix it either. But three days ago the problem just disappeared. The router stayed working and the web manager didn't fall over either. It just fixed itself! The software hasn't changed, but the change in router behaviour looks suspiciously like outside intervention. It's now been up continuously for 28 hours whereas previously it was doing spontaneous reboots twice a day. So I'm holding my breath.

But I still don't have IPv6.

Re: CHOP3-800 error

flashgordy — Fri, 03 Oct 2025 22:17:27 GMT

I'm still having this error on Smart Hub pro. I've factory reset twice in 6 months which allows me access to the hub manager, but within a couple of days I'm blocked out again.

Refreshing the browser doesn't help - I wasted 90 minutes one day.

Restarting the hub doesn't work.

EE support said there were "no known issues" and then didn't call me back when they said they would.

Re: CHOP3-800 error

bobpullen — Sat, 04 Oct 2025 10:24:24 GMT

@flashgordy - have you had the latest firmware pushed to you yet? (version number starts with a '3'). I'm wondering if it might help your case. You can find the firmware version in the Hub Manager at http://192.168.1.254 under Advanced > Technical Info.

Re: CHOP3-800 error

Faffy — Wed, 26 Nov 2025 12:27:39 GMT

Are you still having issues? I’m having the exact same issue here. Only a hub reset fixed it yesterday and I went to check my hub settings today and it’s doing it again?!! Bloody annoying!!!