topic Re: EE Smart Hub Router Plus Naming Convention Bug in Broadband & Landline

EE Smart Hub Router Plus Naming Convention Bug

huggons — Thu, 13 Jun 2024 11:09:28 GMT

Has anyone else observed an issue with the EE Smart Hub Router Plus Naming Conventions? (Firmware version - r1.34.1-R-1055417-PROD-83002)

The hub will show a connected device's MAC address and a device name in the EE Home app, but for some devices, all that pulls through on the Admin page (192.168.1.254) is a MAC address.

The name can be added on the EE app and will then pull through on the Admin page (192.168.1.254), but this should not be necessary and appears to be a bug.

Re: EE Smart Hub Router Plus Naming Convention Bug

JimM11 — Thu, 13 Jun 2024 12:37:07 GMT

@huggons It was the same on the previous 2 versions of FW as well, struggles with some devices to get the name, so just returns the mac address. Someone did report it to EE, so probably on a list of fixes somewhere.

Re: EE Smart Hub Router Plus Naming Convention Bug

bobpullen — Mon, 05 Aug 2024 08:41:06 GMT

Very odd, is there anything unusual about the names that it doesn't seem to pull through? e.g. do they contain punctuation or other unusual ACSCII characters? Shot in the dark, but I wonder if there's a parsing problem somewhere 🤷‍♂️

Re: EE Smart Hub Router Plus Naming Convention Bug

JimM11 — Mon, 05 Aug 2024 10:30:04 GMT

@bobpullen On my example, the router manager displays Asus RP-AX58 name and associated mac below on the 2.4ghz, the other is mac address for name, and same associated mac below on the 5ghz and you would expect it to show the Asus name as above, and assigned IP to suit, the app does not get anything right apart from a name, but it thinks it is an old samsung phone that was once on the system, but as router and device are both working correctly just leave it alone.

Re: EE Smart Hub Router Plus Naming Convention Bug

IanSt — Tue, 29 Jul 2025 12:22:13 GMT

Thanks huggons for the hint. I'd just been upgraded to a Smart Hub Plus and irritated by this glitch.

Renaming my WAP from 'TP-LINK TL-WR940N Router' to 'TP-LINK TL-WR940N' in the EE (Android) app, then refreshing the Admin page (192.168.1.254) immediately corrected its displayed name there.

Firmware version - r3.8.11-R-1414606-PROD-83002

Re: EE Smart Hub Router Plus Naming Convention Bug

JimM11 — Tue, 29 Jul 2025 13:03:53 GMT

@IanSt There is a lot going on and a good few oops that you will come across, so do lower your irritation levels somewhat and try not to let it all get on top! Fixes may or may never appear so best to keep it all simple as possible!👍