https://community.ee.co.uk/t5/Broadband-Landline/Live-chat/m-p/1551894#M124222 <P>There's no Live Chat for Fixed Home BB. Hence you won't find it in app.</P><P>However you talk of a SIM. Is this query relating to a mobile BB router? If so, you should be able to get Live Chat <STRONG>providing it's on contract</STRONG>.</P> Mon, 28 Jul 2025 16:13:05 GMT XRaySpeX 2025-07-28T16:13:05Z https://community.ee.co.uk/t5/Broadband-Landline/Live-chat/m-p/1551891#M124221 <P>I just want to click a live chat option on the app, please don't reply with it's on the help section, I've clicked every single link for help, including the I'm thinking of leaving tab and not a single link for live chat to be found, I would normally ring but the sim card they sold me has zero service for the 3 months I've had the sim, so phone calls aren't available, I have a seriously important problem that needs fixing and there's zero help available&nbsp;</P> Mon, 28 Jul 2025 16:08:27 GMT https://community.ee.co.uk/t5/Broadband-Landline/Live-chat/m-p/1551891#M124221 Elliotmak 2025-07-28T16:08:27Z https://community.ee.co.uk/t5/Broadband-Landline/Live-chat/m-p/1551894#M124222 <P>There's no Live Chat for Fixed Home BB. Hence you won't find it in app.</P><P>However you talk of a SIM. Is this query relating to a mobile BB router? If so, you should be able to get Live Chat <STRONG>providing it's on contract</STRONG>.</P> Mon, 28 Jul 2025 16:13:05 GMT https://community.ee.co.uk/t5/Broadband-Landline/Live-chat/m-p/1551894#M124222 XRaySpeX 2025-07-28T16:13:05Z