topic Complaints in Broadband & Landline

Complaints

Littlepolisher — Mon, 28 Jul 2025 09:58:13 GMT

Is there a complaints email address - I'm still waiting (now 8 days) after I was promised a manager callback after 72 hours by the rudest, most unprofessional 'guide' I've ever dealt with. EE have cost me nearly £200 in mobile data fees (I'm with O2 and will not be changing) after they completely screwed up repairing my broadband service. The idiot I was speaking with was under the misapprehension that closing my complaint and giving me compensation that I should get in a month but they won't tell me what it is, and reducing my monthly bill is enough, and I am wrong in expecting them to cover the costs I incurred by their incompetence...and even worse, that I'm wrong.

There is no way to actually complain, drives me mad

Re: Complaints

JimM11 — Mon, 28 Jul 2025 10:20:31 GMT

@Littlepolisher You will find it in the help section, and contact us, form is there to be filled in!

Re: Complaints

Mustrum — Mon, 28 Jul 2025 10:53:47 GMT

@Littlepolisher you can find all the info you need about making a complain on this help page https://ee.co.uk/help/contact-ee/complaint

You can also find out about Automatic compensation on this help page Automatic Compensation | Broadband Help | EE

so you can work out what you may be offered. when you took out you broadband service for domestic broadband did it say you were entitled to any other payment.

But nowhere in the contract you agreed

Re: Complaints

XRaySpeX — Mon, 28 Jul 2025 11:03:13 GMT

You can make a formal complaint to EE & if you don't get satisfaction after 8 weeks you can take it to EE's ADR provider. See Complaints code of practice and here is the Complaints Form .

Re: Complaints

Littlepolisher — Mon, 04 Aug 2025 12:21:19 GMT

Thanks for those really helpful responses, hopefully I can get somewhere now. It's been a further week and still no contact.

Unlike some people (interestingly there was a comment about me 'personally that seems to have disappeared) I can't afford to lose £200 and having been an Ombudsman, if someone has an unhappy customer, the last thing you do is poke them with a stick, close their complaint, lie to them and fail to follow up on something fundamental...and simple. And as calls are recorded, you'd hear that I am a delight, even when dealing with an idiot.

Re: Complaints

JimM11 — Mon, 04 Aug 2025 13:28:00 GMT

@Littlepolisher Your first posting opened the door, if you do not think so just go re-read it and think off others reading it so and applying what would be the tone of what you wrote. Sympathy is not in anyone's vocabulary a person has to do what needs to be done, problems are problems, and thinking you are going to get response or call back is as soon as the call is over, the next problem start's and ONE is forgotten about! One sided and etc etc etc!!!