topic Re: Missing IPv6 in Broadband & Landline

Missing IPv6

Brian160 — Sun, 27 Jul 2025 12:37:09 GMT

I have just transferred from BT, where I had IPv6 working. It has disappeared with the transfer to EE and the EE hub. Why might that be? Is it fixable?

Re: Missing IPv6

XRaySpeX — Sun, 27 Jul 2025 12:48:47 GMT

You should have IPv6. Is ULA Enabled under Advanced > IPv6 > Config on the router?

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 12:51:59 GMT

ULA is not enabled. That's how it came out of the box so I assumed that was the correct setting.

Re: Missing IPv6

XRaySpeX — Sun, 27 Jul 2025 12:53:51 GMT

Then enable it.

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 13:16:16 GMT

I enabled it. No difference. Still no IPv6 connectivity. Do I need to do anything else?

Re: Missing IPv6

JimM11 — Sun, 27 Jul 2025 14:21:27 GMT

@Brian160 Check if the hub has indeed been assigned from EE, if not reboot it since you have made some changes.

https://www.whatismyipaddress.com/

Re: Missing IPv6

Mustrum — Sun, 27 Jul 2025 14:26:51 GMT

@Brian160 if you still have your BT hub give that a go, no changes needed, setting ae the same on EE.

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 14:44:56 GMT

I sent the BT hub back a couple of days ago so I can't swap it back in. The EE hub says IPv6 is enabled, but it's simply not working. Transferring from BT to EE has been a nightmare and this is the last issue to be resolved. I guess I'll just have to spend yet another hour on the phone to them.

I've even done a factory reset. That hasn't changed anything.

Re: Missing IPv6

JimM11 — Sun, 27 Jul 2025 15:30:56 GMT

@Brian160 Sorry do not have an actual screen shot but this is how it looked on an older FW release but it mat be the same, take a look.

EE Smarthub+ SH31B IPv6 screen from pdf older FW

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 15:38:03 GMT

@JimM11 All I can see is a triangle! Could you repost?

Re: Missing IPv6

JimM11 — Sun, 27 Jul 2025 15:40:06 GMT

@Brian160 The community stars have to approve, like @Mustrum etc then you will see, not an instant for you to view!

Re: Missing IPv6

Mustrum — Sun, 27 Jul 2025 15:49:16 GMT

@JimM11 @Brian160 there you are, should be able to see it now.

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 16:11:48 GMT

@Mustrum @JimM11 A factory reset hasn't helped. ULA disabled and enabled doesn't help. EE technical support here I come. Thanks for your suggestions.

It should have worked out of the box! So maybe it's the box.

Re: Missing IPv6

JimM11 — Sun, 27 Jul 2025 16:29:12 GMT

@Brian160 What did the iP link above earlier return only ip4 address? Not sure when the wan is updated my be every 24hrs, but off/on router and factory reset should poll it, do not have an EE router so cannot test the radius server for you!

You are using a EE Router as i do not see mention off it?

https://ee.co.uk/help/broadband/getting-started

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 18:36:39 GMT

@JimM11 All the checkers say I don't have IPv6. I only have an IPv4 address.

The router is a brand new EE one. It says IPv6 is enabled! I don't have the old BT router any longer so I can't swap it back in to check. I do know that I had functioning IPv6 before changing to EE.

Re: Missing IPv6

JimM11 — Sun, 27 Jul 2025 20:14:15 GMT

@Brian160 Look at the link and say which one you have from the pictures!

https://ee.co.uk/help/broadband/getting-started/compare-our-range-of-broadband-hubs

Re: Missing IPv6

Brian160 — Sun, 27 Jul 2025 20:34:56 GMT

It's the Smart Hub Plus

Re: Missing IPv6

JimM11 — Mon, 28 Jul 2025 07:31:20 GMT

@Brian160 Thank you, that EE Router 100% has iPv6 on it, so if you are NOT being assigned switch your router off for a couple hours to see if it can path different and get an updated IP, make sure to note the previous IP4 you got!

Re: Missing IPv6

Brian160 — Mon, 28 Jul 2025 19:15:52 GMT

EE have decided to send an engineer out to fix it. I think they'll end up just changing the router, but we'll see.

Re: Missing IPv6

Mustrum — Mon, 28 Jul 2025 20:30:50 GMT

@Brian160 will be interested to see what an engineer will do.

Do you have an 0900-1300/1300-1800 appointment or a two hour window?

The first will be Openreach, the latter Qube.

From everything you have done so far it would appear either a faulty router, or a a coifing error.

Either way, do let us know how it goes, not heard of this issue before. Even the older legacy accounts seem to get IPv6 these days.