https://community.ee.co.uk/t5/Broadband-Landline/Hi-do-I-speak-to-a-human/m-p/1551564#M124162 <HR /><P>Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human. Any help would be appreciated. It’s so frustrating because I feel like EE used to have reasonable customer service.</P><P>It’s almost not worth the effort but they have accidentally sent us equipment we didn’t order which I feel compelled to at least flag. &nbsp;</P> Sun, 27 Jul 2025 11:52:40 GMT LondonLondon 2025-07-27T11:52:40Z https://community.ee.co.uk/t5/Broadband-Landline/Hi-do-I-speak-to-a-human/m-p/1551564#M124162 <HR /><P>Anyone have any tips on getting through to an actual human? Is there a shortcut? I keep being cycled through options and eventually 150 hangs up and a diagnostics bot text messages with two options, neither apply. It seems impossible to get to human. Any help would be appreciated. It’s so frustrating because I feel like EE used to have reasonable customer service.</P><P>It’s almost not worth the effort but they have accidentally sent us equipment we didn’t order which I feel compelled to at least flag. &nbsp;</P> Sun, 27 Jul 2025 11:52:40 GMT https://community.ee.co.uk/t5/Broadband-Landline/Hi-do-I-speak-to-a-human/m-p/1551564#M124162 LondonLondon 2025-07-27T11:52:40Z https://community.ee.co.uk/t5/Broadband-Landline/Hi-do-I-speak-to-a-human/m-p/1551570#M124163 <P>Hello&nbsp;<a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4825116">@LondonLondon</a>&nbsp;,</P><P>Welcome to the community,</P><P>I would suggest speaking to customer service by pressing option 2, that should get you through to one of the guides.</P> Sun, 27 Jul 2025 12:04:41 GMT https://community.ee.co.uk/t5/Broadband-Landline/Hi-do-I-speak-to-a-human/m-p/1551570#M124163 Schockwave 2025-07-27T12:04:41Z