topic Re: Alternative to EE in Broadband & Landline

Alternative to EE

tnj — Sat, 26 Jul 2025 17:57:34 GMT

Is there anyone else other than EE providing 1.6Gb/s via Openreach? I want to change supplier as the Smart Hub Pro WiFi7 does not perform as it should and promised firmware updates to fix the issues never materialise. The premium in Busiest Home for the Smart Hub Pro and other WiFi services is significant and would go towards purchasing my own mesh network equipment. It would have to be a supplier on Openreach as there are no other fibre suppliers in my area.

Re: Alternative to EE

Chris_B — Sat, 26 Jul 2025 18:28:04 GMT

@tnj Your asking that question on an EE forum. lol. A forum that’s solely for EE customers and users.

Re: Alternative to EE

tnj — Sat, 26 Jul 2025 18:31:24 GMT

Well EE might notice this and other people and realise they have a problem to be fixed. If EE supplied what was meant to be provided I would be happy to stay. Rather than fix the issue they offered to release me from my contract term.

Re: Alternative to EE

Chris_B — Sat, 26 Jul 2025 18:38:38 GMT

@tnj That’s got nothing to do with your original question. Google might help you though, your question is aimed at EE customers. The same customers who are using EE as there ISP.

You’re basically asking someone to recommend a different ISP on EEs own forum.

Re: Alternative to EE

XRaySpeX — Sat, 26 Jul 2025 18:43:00 GMT

The answer is probably none at present. Ask Openreach is obviously the Oracle.

Re: Alternative to EE

Mustrum — Sat, 26 Jul 2025 18:54:06 GMT

@tnj just put your post code into the Openreach checker, then pick your address. You will then get a button that shows all providers. There are quite a few, mainly the bigger names, that also offer 1.6Gb these days.

https://www.openreach.com/

Re: Alternative to EE

JimM11 — Sun, 27 Jul 2025 06:00:49 GMT

@tnj Your statement that you made way back is that true or not now and irrelevant in the whole scheme off issues that you are having!

You Wrote

I have also had major issues trying to get 80 WiFi devices onto my new network as they kept going offline or online with no internet connection and I eventually discovered that if the WiFi SSID name in either the main or the compatible networks has either a space or an underscore in it, the problems occur on both. So I changed the SSID and logon on every device to simple "Home" and it works fine. "Home_1" and "Home 1" cause problems.

Re: Alternative to EE

tnj — Sun, 27 Jul 2025 07:12:39 GMT

The issue of the SSID still exists but as I added more and more devices using the SSID "Home" the issues reoccurred. I had a BT engineer visit and he said the issue could not be fixed without a future firmware upgrade (current r2.64.7-R-1303938-PROD-1). At the moment I am using the LAN and 5 & 6G WiFi on the Smart Hub Pro and using my old BT SmartHub2 for the 2.4G (~80 devices). The Smart Hub Pro is advertised as up to 180 devices.

Re: Alternative to EE

JimM11 — Sun, 27 Jul 2025 07:37:16 GMT

@tnj Thanks for replying and clearing that fact up, just don't get it you required a Router and 4 mesh disk's and you expect a single Router and 1 Mesh extender to do the same job unless you have tried more and not updated the posting to reflect!