topic Re: Broadband Issues - East London in Broadband & Landline https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551467#M124152 <P><SPAN>BB issues are rarely localised but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P> Sat, 26 Jul 2025 21:46:23 GMT XRaySpeX 2025-07-26T21:46:23Z Broadband Issues - East London https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551466#M124151 <P><STRONG>I have no landline all day today. It keeps disconnecting every couple of minutes.<BR /></STRONG>Is there any problems with EE?&nbsp;</P> Sat, 26 Jul 2025 21:40:01 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551466#M124151 MarianaP88 2025-07-26T21:40:01Z Re: Broadband Issues - East London https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551467#M124152 <P><SPAN>BB issues are rarely localised but specific to your own line.</SPAN></P><P><SPAN>If it is a neighbourhood issue, you could consult&nbsp;</SPAN><A class="" href="https://ee.co.uk/help/service-status" target="_blank" rel="noopener noreferrer">Check service in your area</A><SPAN>&nbsp;&nbsp;to see if any faults are being attended to in your local area.</SPAN></P> Sat, 26 Jul 2025 21:46:23 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551467#M124152 XRaySpeX 2025-07-26T21:46:23Z Re: Broadband Issues - East London https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551473#M124153 <P><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4409209">@MarianaP88</a>&nbsp; &nbsp;why not follow the steps in the Help pages? It is a bit late to speak to anyone, but if you are still having issues you can at least get things checked out.</P><DIV class=""><H1>Contact us about your broadband and landline</H1></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Text EE for a call back</H2></DIV><DIV><P>If you need help with your broadband, text<SPAN>&nbsp;</SPAN><STRONG>HELP</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P><P>If you need help with your landline, text<SPAN>&nbsp;</SPAN><STRONG>PHONE</STRONG>&nbsp;to<SPAN>&nbsp;</SPAN><STRONG>66033</STRONG></P></DIV><DIV>Charges may apply at your standard rate.</DIV><DIV><OL><LI>We’ll run tests on your connection to find out what’s going on.</LI><LI>If you need an engineer, we’ll text you in 15 minutes to book a slot.</LI><LI>If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.</LI></OL></DIV><DIV class="">&nbsp;</DIV><DIV><P><STRONG>Opening hours:</STRONG></P><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Call us</H2></DIV><DIV class=""><DIV><P>Monday to Friday, 8am to 9pm</P><P>Saturday and Sunday, 8am to 8pm</P></DIV><DIV class="">&nbsp;</DIV><DIV>From your EE mobile</DIV><DIV><P class="">150</P></DIV><DIV>From any other phone</DIV><P class="">0330 123 1105</P><DIV>Calls are free from an EE number. Charges may apply if you call from another network.</DIV></DIV></DIV></DIV></DIV></DIV></DIV><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><DIV class=""><H2>Support for Deaf and hard of hearing customers</H2></DIV><DIV><DIV class="">&nbsp;</DIV><H2>Text relay</H2><DIV class="">&nbsp;</DIV><DIV class=""><DIV><P>To use the text relay service from your smartphone, PC or tablet, download the free<SPAN>&nbsp;</SPAN><A href="https://ngts.org.uk/" target="_blank" rel="noopener">Relay UK app</A>.</P><P>To call us through the Relay UK app or from a textphone, dial:</P><P>18001 07953 966 150</P></DIV></DIV><DIV class="">&nbsp;</DIV><H2>Sign language services</H2><DIV class="">&nbsp;</DIV><DIV class=""><DIV><P>If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.</P></DIV></DIV><A class="" href="https://connect.interpreterslive.co.uk/vrs?ilc=EE" target="">Connect to a BSL interpreter</A></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV></DIV> Sat, 26 Jul 2025 22:21:50 GMT https://community.ee.co.uk/t5/Broadband-Landline/Broadband-Issues-East-London/m-p/1551473#M124153 Mustrum 2025-07-26T22:21:50Z