topic Re: Troubleshooting in Broadband & Landline

Troubleshooting

Thandie — Fri, 25 Jul 2025 14:44:31 GMT

I'm having troubleshooting issues with my EE smart hub and I can't contact them. Is it only me or it is everywhere 🤔.?

Thank you.

Re: Troubleshooting

Mustrum — Fri, 25 Jul 2025 14:57:29 GMT

@Thandie it is not just you, there seems to be issues affecting landline and mobile with a few providers.

In the mean time let us know what issues you are having with your router and/or broadband and we can see if we are able to help.

Re: Troubleshooting

Thandie — Fri, 25 Jul 2025 16:22:37 GMT

Thank you for your reply. My broadband has no connection. Its showing the green light since last night. I have reset/restart but no luck.

Re: Troubleshooting

Mustrum — Fri, 25 Jul 2025 16:26:25 GMT

@Thandie the lines seem to be working again so it would be worth getting in contact with customer services. You can follow a number of steps as listed in the Help pages.

Contact us about your broadband and landline

Text EE for a call back

If you need help with your broadband, text HELP to 66033

If you need help with your landline, text PHONE to 66033

Charges may apply at your standard rate.

We’ll run tests on your connection to find out what’s going on.
If you need an engineer, we’ll text you in 15 minutes to book a slot.
If you don’t need an engineer, we’ll call you within 30 minutes to help solve your issue.

Opening hours:

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.

Support for Deaf and hard of hearing customers

Text relay

To use the text relay service from your smartphone, PC or tablet, download the free Relay UK app.

To call us through the Relay UK app or from a textphone, dial:

18001 07953 966 150

Sign language services

If you need the support of a British Sign Language (BSL) interpreter, you can contact us through the InterpretersLive! service.

Connect to a BSL interpreter

Re: Troubleshooting

Thandie — Fri, 25 Jul 2025 18:26:08 GMT

Thank you.