topic Re: Communication in Broadband & Landline

Communication

Sara311268 — Thu, 24 Jul 2025 13:42:49 GMT

I am trying to contact EE re an order my elderly parents have placed, no numbers are working, my dad is 80 and knows nothing about tech and my mum has Alzheimer’s, I really need to speak to someone about this. Do you have any numbers that are working please

Re: Communication

Schockwave — Thu, 24 Jul 2025 14:00:23 GMT

Hello @Sara311268 ,

Welcome to the community,

Unfortunately no, there is an outage at EE’s end which they are looking into, as you can see from here:

https://community.ee.co.uk/t5/EE-Community-info-News/Landline-out-of-order-and-can-t-dial-150/m-p/1550474

Re: Communication

Mustrum — Thu, 24 Jul 2025 14:12:18 GMT

@Sara311268

This is what is showing on the contact us help pages, but I have included the number for when things get back to normal.

Ongoing issue with calls across our network

We're working urgently to fix the problem and will provide further updates as soon as possible. We're sorry for any inconvenience caused.

Contact us about your broadband and landline

Call us

Monday to Friday, 8am to 9pm

Saturday and Sunday, 8am to 8pm

From your EE mobile

150

From any other phone

0330 123 1105

Calls are free from an EE number. Charges may apply if you call from another network.