topic Re: Landline stopped working - says number is temporarily unavailable when i dial ou in Broadband & Landline

Landline stopped working - says number is temporarily unavailable when i dial ou

CharlieNam — Thu, 24 Jul 2025 11:45:42 GMT

My landline has stopped recieving calls and placing calls. It was working fine last night.

When I dial out it says this number is temporarily unavailable, and when i dial my mobile (not EE but another provider) it says this number is unavailable.

My broadband connection seems to be working fine for the computer and mobile.

I have unplugged the phone line and the power cable and replugged after about 10 seconds - and the phone still doesnt work. I called the tech folk but there is a 45min wait. Any suggestions?

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

SjdHatters — Thu, 24 Jul 2025 11:16:37 GMT

I too ma having issues with Digital Voice. Been ok since I switched over from BT. Today every number I call says unavailable. Broadband is working fine. On Pro Hub. Rebooted twice without a resolution. Restarted two handsets but get same issue on each handset. Any help appreciated as use landline a lot as I WFH. My mobile signal weak and Wifi calling keeps dropping so its invaluable

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

JimM11 — Thu, 24 Jul 2025 11:23:20 GMT

@SjdHatters You want to get the wi-fi calling sorted out as a major fix, should be NO reason what so ever for it NOT to function but EE have dropped the ball on wi-fi calling via the router before now.

As for DV landline and Router working, if the off/on does not fix it then you have NO choice but to get EE involved.

Text PHONE to 66033 and wait for them to call you back on the mobile!

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

SjdHatters — Thu, 24 Jul 2025 11:45:55 GMT

Thanks for the prompt response. Been on hold to tech support for an hour which is frustrating.

Problem with WiFi calling is hard to pin down where the problem lies so everyone passes the buck. Could be the handset, could be Vodafone, could be Hub. No one wants to help which is also frustrating.

See what tech say if I ever get through

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Schockwave — Thu, 24 Jul 2025 11:53:44 GMT

Hello @CharlieNam ,

Welcome to the community,

Try texting HELP to 66033, you will then get a call back once someone is available, do this, via your mobile phone linked to your account, they will run a check.

You can also use the number in my signature to ring customer service and press option 2, you should get one of the guides to speak to you.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

CharlieNam — Thu, 24 Jul 2025 12:01:13 GMT

Thanks. I dont have an EE mobile so will use the other numbers. Many thanks Schockwave.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Somerset999 — Thu, 24 Jul 2025 12:09:35 GMT

I’m having the same issue with my mobile. Can’t make or receive calls. And no one can call me either/get through. Doesn’t even connect. I’m on hold to EE busy days it will be 1h30m! Has anyone else got this issue?

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Gloria76 — Thu, 24 Jul 2025 12:10:46 GMT

I have the same problem. I can call someone who is on EE mobile but not other networks. Only been with EE for a couple of days so not happy with this at all.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Schockwave — Thu, 24 Jul 2025 12:36:09 GMT

@Gloria76 @CharlieNam , have you tried ringing 150 and then pressing option 1 for mobile and then 2, you should get through to one of the guides? Try ringing at another time if busy.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

JimM11 — Thu, 24 Jul 2025 12:44:23 GMT

@CharlieNam 2nd poster today so there may be an EE issue on the DV router side! Not saying that is it, but was an EE Pro no dial out or receive calls!

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

milfordc — Thu, 24 Jul 2025 12:47:26 GMT

Same problem.

I tried my landline this a.m. and it wont ring out except to EE mobiles (mine and wife's). It accepted a call from my EE mobile.

Ironically, I was trying to sort out a similar problem via BT (now EE) for my vulnerable mother at the time. She is 92 and lives 60 miles away. (Her neighbour sent me an email to alert me.). Eventually, BT's website bumped me onto an EE caller queue (expect 30 mins), so I went via their chat box instead (5 mins queue[15 actually]) which chopped me off, half way through the security verification. BT's website has now gone down (12.15hrs approx)

"We're launching something new
We’ve got some changes to make to our website, but we'll be back up and running again soon.
We’re sorry for any inconvenience caused. Thank you for your patience."

I chose not to use EE originally, as their network coverage was (and still is a joke). Then BT sold its interests to EE I was a annoyed that BT sold out, but thought I'd give EE a chance. However, for me it has been nothing short of a shambles.

I thought their appalling ROAMING service was bad enough - I spent 9 hours over 3 days of a 7 day holiday on the phone to their tech people trying to get it working which they did eventually. To rub salt in the wounds, I still had to pay for the privilege.

I cant wait for the contract exit to come along.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

JimM11 — Thu, 24 Jul 2025 12:54:33 GMT

@SjdHatters Also a few posting on the Broadband Forum with DV landline issues, so just a heads up!

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Rosie6775 — Thu, 24 Jul 2025 13:05:58 GMT

Can’t dial out or receive call says this number is out of order

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

SjdHatters — Thu, 24 Jul 2025 13:08:18 GMT

That's useful to know, can you provide a link to that thread please?

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

wsmsmilller — Thu, 24 Jul 2025 13:09:22 GMT

Our phone has stopped working tells us our number is not recognised, broadband working so hub ok, tried EE but their phone number not working either!

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

18Coach — Thu, 24 Jul 2025 13:12:26 GMT

Me too. And I am a vulnerable adult. West Lancashire area.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

wsmsmilller — Thu, 24 Jul 2025 13:14:07 GMT

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

found this on another post it was a reply from Shockwave but I have tried these numbers too and they dont connect either!

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

SWilson1 — Thu, 24 Jul 2025 13:14:19 GMT

Me too - Edinburgh EH12

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

18Coach — Thu, 24 Jul 2025 13:14:58 GMT

Cannot dial in. Cannot call out. Cannot call EE helpline.
Router restarted and broadband is fine.

Need an URGENT fix, EE.

Re: Landline stopped working - says number is temporarily unavailable when i dial ou

Schockwave — Thu, 24 Jul 2025 13:15:51 GMT

Check here:.

https://community.ee.co.uk/t5/EE-Community-info-News/Landline-out-of-order-and-can-t-dial-150/m-p/1550474